Monterrey, MX Or Remote
TopBloc is a Workday boutique partner firm that provides fixed-time, fixed-price Workday deployment services and on-demand Workday support. Using our internal proprietary tool we are able to quickly implement Workday Human Capital Management, Payroll, and Financials business processes and technology, letting our customers focus on their business while they gain immediate value. Once live, we also provide expertise and resources as needed to support
the customer’s individual Workday solution.
TopBloc is seeking a Workday QA Operations Manager. We are looking for experienced professionals who are passionate about delivering high-quality solutions, thrive in a collaborative environment, and bring the drive to contribute to client success.
Requirements (What We’re Looking For):
● Bachelor’s degree in Business Administration, Operations Management, Human Resources, or a related field (Required)
● 5+ years of experience in project management, staffing operations, consultant management, or quality assurance, ideally within IT services or professional services (Required)
● Fluent in English - C1 or C2 level (Required)
● Experience with Workday or similar ERP systems preferred (Required)
● Excellent communication and stakeholder management skills with the ability to build trust and influence decision-making
● Demonstrated ability to manage multiple projects or initiatives simultaneously
● Familiarity with project execution, including financial management and contractual
management
● Strong analytical and problem-solving skills with adaptability to diverse client needs
● Passion for client advocacy, customer service excellence, and long-term partnership building
Responsibilities (What You’ll Do):
● QA & Back-Office Function Setup: Establish and scale a Quality Assurance function, defining ownership, processes, and operating standards.
● QA Ownership & Execution: Own the Quality Assurance function end-to-end, ensuring consistent quality, accountability, and continuous improvement across supported projects.
● Offshore Transition & Workload Offloading: Lead the transition of QA and back-office work from onshore teams, reducing operational load and enabling effective offshore delivery.
● Offshore Initiative Ownership: Own and execute additional offshore delivery initiatives aligned to business and delivery needs beyond core QA responsibilities.
● Staff Aug Project Health & Client Escalations: Maintain and monitor project health trackers, proactively flagging risks or delivery concerns and escalating as needed. Serve as a point of contact for issue resolution, coordinating between consultants, clients, and internal teams to ensure timely solutions
● Staff Aug Proactive Project Follow-Up: Conduct regular check-ins with consultants and clients to ensure satisfaction, alignment, and early detection of potential issues.
Physical Requirements:
● Prolonged periods of sitting at a desk and working on a computer.
Benefits (What We’re Offering):
● Fast-paced and result oriented work culture with competitive base salary
● Comprehensive legal benefits package in accordance with Mexican labor law plus:
Christmas bonus (30 days)
70% vacation bonus
15 days off per year
Home office bonus or transportation bonus
$1,600 food stamps
Private medical insurance for you and your family
Dental and Optical insurance
Life insurance
Training platform
Agreements with Universities
Financial services (MINU)
Total Pass Gym
TopBloc is an Equal Opportunity Employer
#LI-REMOTE
Top Skills
What We Do
TopBloc is a technology consulting firm that provides fixed-time, fixed-price Workday deployment services, and on-demand Workday support. We deliver our customers tailored solutions by combining our unique technology-backed approach with the expertise of a Workday services provider that has led over 150 launch deployments in the past 5 years.
TopBloc leverages proprietary automation technology to quickly and pragmatically deploy Workday’s Human Capital Management, Payroll, and Financials business services. Our solutions reduce timelines and eliminate inefficiencies, enabling clients to focus on their business while they gain immediate value from their new Workday platform. With SmartLoader, TopBloc’s one-of-a-kind acceleration technology, our consultants can expedite implementation and pass meaningful savings back to our clients.
Once live, TopBloc has multiple flexible expertise offerings that augment and operate a customer’s Workday solutions. TopBloc’s Help Desk offers clients ongoing support to optimize their Workday solution, assisting with everything from the creation of new reports to answering how-to questions to resolving urgent issues. TopBloc’s Payroll Managed Services provides in-tenant payroll processing support to guide clients throughout the pay period or to fully outsource payroll processing.
As a preferred Workday partner, TopBloc works across industries with both Large and Medium Enterprise firms. We are proud to be recognized as one of the leading Workday Services Providers, acting as an implementation partner for over 30% of all new Workday projects in the Medium Enterprise segment.
Make Workday work for you with custom solutions designed by TopBloc.
