Who We Are
Cross River builds the infrastructure behind the world’s most innovative financial products. Our technology and capital solutions power payments, cards, lending, and digital asset capabilities that move money safely, instantly, and inclusively — trusted by leading fintechs, enterprises, and disruptors across the globe.
Our mission is simple: to build the financial infrastructure that expands access and opportunity for all. Guided by a culture of collaboration, curiosity, and purpose, Cross River has been named one of American Banker’s Best Places to Work in Fintech year after year. Whether you’re designing code, solving regulatory puzzles, or developing strategy, you’ll join a team where innovation and integrity drive everything we do — and where your work helps shape the future of finance.
What We're Looking For
Cross River Bank is seeking a skilled Workday LMS Consultant to partner with our Talent Management team for a 2-4 week assignment. This role will be responsible for configuring, trouble shooting, and elevating Workday Learning, enabling the existing Workday LMS Administrator to optimally utilize the LMS, ultimately ensuring a seamless learning experience for employees. This role requires strong technical expertise, problem-solving abilities, and a passion for learning and development technology.
Key Responsibilities:
Workday and LMS Administration
- Ensure historical records have been uploaded and catalogued appropriately, including retroactive enrollments
- Maintain documentation repositories for system processes and configurations; refine Course Catalog with organized naming conventions
- Optimize Workday configurations, including business process modifications, security administration, and learning security segments
- Build new learning reports and dashboards to provide insights on learning trends, compliance training, and engagement
User Support & Training
- Provide technical support and guidance on how to advise employees, managers, and PXT teams on Workday Learning functionality
- Assist in configuring campaigns and reminders, draft communications, and identifying opportunities for employee touchpoints
- Refine user guides, QRGs, and training materials for Workday Learning
- Develop Instructor guides for attendance management, system features, and best practices
Collaboration & Continuous Improvement
- Assess current state, understand training needs, and provide guidance on optimizing the Workday Learning experience
- Recommend system improvements and process enhancements to drive engagement and efficiency (familiarity with Microsoft Teams integration and Outlook a plus)
- Conduct ad hoc data projects and cross-collaborate for reporting requirements
Qualifications:
- Bachelor's Degree in HR, Business, Information Systems, or related field; equivalent experience considered
- 2+ years of relevant Workday Learning (LMS) administration experience
- Strong proficiency in Workday Learning (LMS), with experience in system administration and configuration highly desired
- Experience with Workday security roles, business processes, and reporting
- Strong understanding of Workday reports, including how to generate, customize, and analyze learning-related reports to track course completion, compliance, user engagement, and training effectiveness
- Advanced skills with Microsoft Office Suite (SharePoint, Outlook, Teams, Excel, PowerPoint); familiarity with SCORM, xAPI, or other e-learning standards a plus
- Demonstrated problem-solving skills and ability to analyze complex information
- Highly motivated and detail-oriented with keen analytical skills
- Commitment to continuous improvement and process optimization
Join our team and be part of shaping the future of financial technology!
#LI-AC1 #LI-Remote #LI-Hybrid
Hourly Range: $50.00 - $75.00
Cross River is an Equal Opportunity Employer. Cross River does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
By submitting your application, you give Cross River permission to email, call, or text you using the contact details provided. We will only contact you with job related information.
Top Skills
What We Do
Cross River provides technology infrastructure powering the future of financial services. Leveraging a proprietary real-time banking core, Cross River delivers innovative and scalable embedded payments, cards, lending, and crypto solutions to millions of consumers and businesses. Cross River is backed by leading investors and serves the world’s most essential fintech and technology companies. Together with its partners, Cross River is reshaping global finance and financial inclusion. Member FDIC.
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