The AMS Consultant is an experienced professional in Workday post‑production support, who is dynamic, fast‑paced, and familiar with the Application Managed Services (AMS) consulting practice. As a Workday Integrations AMS Consultant, they bring strong technical expertise, the ability to maintain business context, and a roll‑up‑your‑sleeves work ethic to a team with a positive, can‑do attitude, a collaborative culture, and a passion for helping clients succeed.
Key Responsibilities:
- Provide post‑production application‑managed support for Workday integrations across multiple client environments.
- Solve complex inter‑system issues leveraging SaaS, SOA, and web services expertise.
- Enable clients to maximize their investment in Workday by optimizing integration operations, enhancing existing integrations, and deploying new integrations to meet evolving business needs.
- Execute day‑to‑day AMS activities for Workday integrations, including incident resolution, monitoring, troubleshooting, minor enhancements, and break/fix support.
- Support a variety of client contract models, including staff augmentation, ad‑hoc support, and project‑based delivery.
- Track issues and risks, communicate status effectively, and escalate concerns to service or project management as appropriate.
- Provide subject matter expertise on Workday integration best practices and patterns.
- Evaluate, communicate, and coordinate the technical impacts of integration design and configuration decisions.
- Facilitate knowledge transfer and educate clients on developing, operating, and supporting integrations to and from a SaaS platform.
- Develop deep expertise in Workday integration technologies while building broader knowledge of core Workday functionality and related modules, including Financials, HCM, Payroll, Benefits, and Talent.
- Work directly with business and IT stakeholders to gather requirements, evaluate design alternatives, and configure, test, and deploy integration solutions.
- Mentor junior consultants and actively share knowledge to help grow the AMS practice.
- Perform additional duties as assigned by the manager.
Requirements:
- Bachelor’s degree or equivalent professional experience.
- Ideally 2–5 years of Workday or ERP consulting experience in a technical or techno‑functional role.
- Hands‑on experience supporting Workday integrations in a post‑go‑live or AMS environment.
- Demonstrated proficiency with integration technologies, including REST, JSON, SOAP, HTTP/S, SSL, PGP, SAML, and Workday integration tools.
- Experience with SaaS‑based integration architectures and monitoring/support models.
- Strong communication and presentation skills, with the ability to effectively manage client expectations.
- Strong attention to detail, organization, and analytical problem‑solving skills.
- Advanced Excel skills.
- Ability to effectively manage multiple clients and operate in a dynamic, growing, ecosystem with minimal supervision.
- Eligible for SC Clearance - you must have been a UK resident for the last five years and be legally entitled to work in the UK
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Why choose Cognizant:
- Entrepreneurial environment that welcomes your ideas
- Opportunity to do great work
- Outreach programs that support communities and tap into your volunteer spirit
- Learning opportunities to help current needs and advancement
- Global operations, with opportunities in North America, Europe and Asia Pacific
- An abundance of Affinity groups to meet your needs
Cognizant Core Values:
- Work as One: We think beyond roles, relying on each other’s strengths to win as a team.
- Raise the Bar: We always aim for excellence in how we work and what we deliver.
- Dare to Innovate: We push boundaries and take chances to reimagine what’s possible.
- Do the Right Thing: We all lead with integrity and always make the ethical choice.
- Own It: We own the outcomes for our company, colleagues, and community.
Top Skills
What We Do
Collaborative Solutions, a Cognizant Company, is a leading global finance and HR transformation consultancy that leverages world-class cloud solutions to help deliver successful client outcomes for Fortune Global 500 companies, large and medium-sized organizations across industries. As the longest-tenured Workday Services Partner and client, its full lifecycle services—complete with an in-house Advisory Services practice and proven proprietary tools—have helped more than 1,000 clients transform their businesses.
