ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.
As a HR Technology Lead at ICON, you will oversee the strategy, implementation, and optimization of HR technology solutions to support our organizational goals and enhance the employee experience.
What You Will Do:
You will manage day-to-day human resources activities, supporting your team to deliver quality outcomes.
Workday HRIS Operations & Governance
Act as escalation point for complex Workday L2/L3 cases across HCM, Recruiting, Compensation, Absence and Integrations
Manage direct escalations from Tier 1 analysts and HR/TA stakeholders on urgent or sensitive cases
Provide decisioning and risk management for high-impact issues affecting hiring, pay or executive populations
Oversee HRIS backlog prioritisation and recurring refinement forums
Ensure documentation and governance controls are in place
Functional Team Leadership & Configuration Direction
Provide day-to-day leadership and support to the functional HRIS team across HCM, Recruiting, Compensation and Absence
Act as first point of contact for complex functional or technical queries where analysts require confirmation or direction
Support the team in assessing requirements, options and impacts before configuration changes are made
Guide next steps on configuration for Change Requests (CRs) and project work, including tenant strategy (sandbox vs preview vs production)
Help shape and validate configuration approaches to ensure they align to global design, governance standards and downstream impacts
Remove blockers by advising on sequencing, dependencies, testing approach and stakeholder alignment
Supplier, Contract & SOW Management
Coordinate SOW preparation, internal approvals and VP signature routing via DocuSign
Liaise with Procurement and Legal to ensure commercial and contractual compliance
Maintain oversight of active AMS and project SOWs
Release Management
release impact assessment
change gating/evidence
deployment coordination
post-release stabilization
Annual Process Governance & Traceability
Responsible for BAU delivery (e.g. performance review, compensation cycles and benefit enrollment events)
Workday security/data reviews & access governance
Working with cross functional teams to ensure all security related requirements are fully analysed and appropriate checks and balances applied.
Facilitating weekly team and quarterly SLT governance forums.
Your Profile:
You will have solid human resources experience, with the ability to manage competing priorities and develop your team.
Required qualifications and experience:
Bachelor's degree in information systems, human resources, business administration, or a related field, or equivalent experience.
Extensive experience in HR technology management, including implementation and oversight of major HR platforms e.g., Workday, SAP, Oracle.
Strong strategic thinking skills with a proven ability to align technology with business goals.
Excellent communication and leadership abilities, with experience managing teams and cross-functional projects.
A commitment to continuous improvement, innovation, and delivering a high-quality employee experience through technology.
Willingness to travel as required (approximately 5%)
#LI-MK2
#LI-Hybrid
Employment with ICON is contingent upon having the legal right to work in the country where the role is based.
Rewards & Benefits
ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.
Benefits may include:
- Competitive base salary and performance related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways
Benefits may vary depending on role and location.
Visit our careers site to read more about the benefits ICON offers.
Inclusion and Accessibility
ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.
If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.
Are you a current ICON Employee? Please click here to apply
Skills Required
- Bachelor's degree in information systems, human resources, business administration, or equivalent experience.
- Extensive experience in HR technology management, including implementation and oversight of major HR platforms (Workday, SAP, Oracle).
- Deep functional Workday experience across HCM, Recruiting, Compensation, Absence, and Integrations, including L2/L3 case handling.
- Experience leading and developing HRIS/functional teams and managing cross-functional projects.
- Experience in configuration decisioning, tenant strategy (sandbox/preview/production), and change request governance.
- Experience with release management: impact assessment, deployment coordination, and post-release stabilization.
- Supplier, contract and SOW coordination experience, including DocuSign routing and liaison with Procurement/Legal.
- Strong strategic thinking and ability to align HR technology with business goals.
- Excellent communication and leadership abilities.
- Commitment to continuous improvement and delivering a high-quality employee experience through technology.
- Willingness to travel as required (approximately 5%).
- Legal right to work in the country where the role is based.
ICON plc Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ICON plc and has not been reviewed or approved by ICON plc.
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Healthcare Strength — Benefits are described as comprehensive, with medical coverage and wellness initiatives highlighted. Larger sites are also associated with added wellness supports such as onsite fitness options and access to an employee assistance program.
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Leave & Time Off Breadth — Time-off and flexibility provisions are positioned as a meaningful part of the total package, including vacation/annual leave and flexible work scheduling. Flexibility is sometimes cited as helping offset long hours in certain roles.
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Retirement Support — Retirement and savings support is presented as a core component of the benefits package, including offerings such as pension arrangements in some locations and a U.S. 401(k) plan with company match. Financial planning resources are also emphasized as part of broader security benefits.
ICON plc Insights
What We Do
Since our foundation in Dublin, Ireland in 1990, our mission has been to help our clients to accelerate the development of drugs and devices that save lives and improve quality of life. We do this by delivering best in class information, solutions and performance, with an unyielding focus on quality at all times. We offer a full range of consulting, development and commercialisation services from a global network of offices in 53 countries. We focus our innovation on the factors that are critical to our clients – reducing time to market, reducing cost, and increasing quality – and our global team of experts has extensive experience in a broad range of therapeutic areas.
