At Wilsonart, we don’t just make surfaces—we build careers. When you join our team, you become part of something bigger: a company driven by innovation, grounded in values, and powered by people who care.
You’ll be surrounded by teammates who take pride in their work and look out for one another. You’ll have the chance to learn, grow and make a real impact. And you’ll be part of a company that believes winning means helping you succeed at work and in life.
Here, you’ll win with:
Support that keeps you well
Medical, dental, and life insurance
Company-paid short- and long-term disability
FSAs and dependent care options
Vision and legal benefits
Gym discounts and wellness clinics
Tuition reimbursement—for you and your dependents
Opportunities to grow
Clear paths to promotion and internal mobility
Training, coaching, and mentorship
Development programs to support your goals
Time for what matters
Paid vacation and holidays in your first year
A culture that respects work-life balance
Job Description:
Job Summary: The Workday Analyst is responsible for the day-to-day administration and support of the Workday platform. This role serves as a first point of contact for internal customers, resolving trouble tickets, answering system questions, and completing routine configuration and data maintenance tasks. Working under the guidance of the HRIS Manager, the Workday Analyst ensures requests are handled accurately and on time, data integrity is maintained, and employees and managers receive responsive, service-oriented support. The role also supports other HR systems as needed and is expected to adapt as the company's HR technology changes.
Duties and Responsibilities:
Day-to-Day Workday Administration
Perform routine Workday administration tasks, including business process configuration changes, security role assignments, and organization and supervisory org maintenance.
Maintain and update worker data, job profiles, positions, locations, and other foundational data elements.
Monitor scheduled integrations and processes, escalating failures to HRIS Manager as needed.
Execute mass data loads (EIBs) for approved changes and validate results before and after load.
Provide administration and end-user support for other HRIS and HR-adjacent systems as needed, covering ticket resolution, routine configuration, data maintenance, and reporting.
Ticket Management & Internal Customer Support
Serve as a first-line point of contact for Workday trouble tickets submitted by employees, managers, and HR partners.
Triage, prioritize, and resolve incoming tickets within established service level expectations, escalating complex issues appropriately.
Troubleshoot user-reported issues such as business process errors, approval routing questions, access and security errors, and report discrepancies.
Document root cause and resolution steps in the ticketing system and communicate status updates clearly and professionally.
Follow up with requesters to confirm resolution and identify recurring issues for permanent fixes.
Data Integrity & Reporting
Run and distribute standard Workday reports for HR, Payroll, and business partners.
Build and modify simple custom reports and calculated fields as directed.
Perform routine audits of worker, position, and organization data and correct discrepancies.
Support compliance and audit requests by gathering system data and documentation.
Testing, Releases & Documentation
Assist with testing of Workday feature releases, configuration changes, and integration updates; document results and defects.
Maintain job aids, quick reference guides, and standard operating procedures for internal customers.
Support end-user training by answering how-to questions and demonstrating self-service functionality.
Collaboration & Continuous Improvement
Partner with HR, Payroll, Benefits, IT, and Finance teams to understand requests and deliver accurate solutions.
Identify opportunities to reduce ticket volume through configuration improvements, documentation, or user education.
Maintain confidentiality of sensitive employee and compensation data at all times.
Other Duties as Assigned
Qualifications:
Education & Experience
Associate's or Bachelor's degree in Human Resources, Information Systems, Business, or related field, or equivalent experience.
1+ years of experience supporting an HRIS, ERP, or enterprise business system; Workday experience preferred.
Experience working tickets in a help desk or service desk environment preferred.
Working knowledge of HR processes and data (hires, job changes, terminations, org structures) preferred.
Proficient in Microsoft Excel, including sorting, filtering, and basic formulas.
Certifications & Licenses
Workday Pro certification preferred or willingness to obtain
Knowledge, Skills, & Abilities
Strong internal customer service orientation with clear, professional written and verbal communication.
Strong attention to detail and accuracy when handling employee data.
Ability to organize and prioritize a high volume of requests and meet deadlines.
Analytical and troubleshooting skills sufficient to identify root cause of system and process issues.
Ability to handle confidential information with discretion.
Knowledge of computers sufficient to utilize email, spreadsheets, ticketing systems, Workday, and other systems as required.
The above information on this description is designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
We’re looking for people who are ready to learn, ready to lead and ready to make a difference. If that sounds like you, you can win at Wilsonart.
Wilsonart is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.
Skills Required
- Associate's or Bachelor's degree in Human Resources, Information Systems, Business, or related field, or equivalent experience.
- 1+ years of experience supporting an HRIS, ERP, or enterprise business system.
- Workday experience (preferred).
- Experience working tickets in a help desk or service desk environment (preferred).
- Working knowledge of HR processes and data (hires, job changes, terminations, org structures) (preferred).
- Proficient in Microsoft Excel, including sorting, filtering, and basic formulas.
- Workday Pro certification preferred or willingness to obtain.
- Strong internal customer service orientation with clear, professional written and verbal communication.
- Strong attention to detail and accuracy when handling employee data.
- Ability to organize and prioritize a high volume of requests and meet deadlines.
- Analytical and troubleshooting skills sufficient to identify root cause of system and process issues.
- Ability to handle confidential information with discretion.
- Knowledge of computers sufficient to utilize email, spreadsheets, ticketing systems, Workday, and other systems as required.
What We Do
Wilsonart LLC is a global engineered-surfaces manufacturer and distributor founded in 1956. Its portfolio includes High Pressure Laminate, Thermally Fused Laminate, edgebanding, quartz, solid surface, compact laminate, adhesives, epoxy, waterproof wall panels, and other decorative materials. These products serve residential, office, education, healthcare, hospitality, retail, furniture, countertop, and worktop applications. The company’s mission is to create surfaces people love, with dependable service.
