The Workday User Experience Analyst I supports day-to-day operations in the Workday Solution Center by responding to employee (end users) questions and resolving moderately complex issues. This role acts as a bridge between end users and technical teams and serves as the first level Workday contact to end users seeking support primarily with Workday Financials.
Primary ResponsibilitiesRespond to troubleshoot and resolve moderately complex Finance inquiries.
Escalate complex or business-critical issues to the appropriate team members.
Collaborate with Knowledge Manager to update knowledge base materials.
Collaborate with Configurators and Architects to support testing and documentation.
Identify Workday optimization and user training/communication opportunities based on cases worked.
Other duties as assigned.
This position is 100% remote. All remote work must be performed within one of the MCW registered payroll states, which currently includes: WI, AL, AZ, DE, FL, GA, IL, IN, MD, MI, MN, MO, NC, TN, TX, and UT
Knowledge – Skills – AbilitiesFamiliarity with Workday Finance functionality and workflows such as Procurement, Supplier Accounts (AP), Expenses, Grants, Gifts, Projects, Labor Costing, Financial Reporting, etc.
Strong analytical and communication skills.
Qualifications
Appropriate experience may be substituted for education on an equivalent basis.
Minimum Required Education: Bachelor’s degree
Minimum Required Experience: 2 years of experience in a support or operations role within finance, payroll, or HR systems.
Physical Requirements
Work requires occasionally lifting moderate weight materials, standing, or walking continuously.
Work Environment
Occasional exposure to dust, noise, temperature changes, or contact with water or other liquids. Work is performed in an environmentally controlled environment.
Sensory Acuity
Ability to detect and translate speech or other communication required. May occasionally require the ability to distinguish colors and perceive relative distances between objects.
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Target salary range for this position is between $70,400.00 and $89,100.00 annually. The final offered salary will depend on the applicant’s education, experience, skills, and knowledge, as well as considerations of internal equity and market alignment.
Why MCW?
- Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. Along with Flexible Spending options
- 403B Retirement Package
- Competitive Vacation and Paid Holidays offered
- Tuition Reimbursement
- Paid Parental Leave
- Employee & Family Assistance Program (EFAP)
- Pet Insurance
- On campus Fitness Facility, offering onsite classes
- Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.
For a brief overview of our benefits see: Benefits Overview
For a full list of positions see: MCW Careers
At MCW all of our endeavors, from our internal operations to our interactions with our partners, are driven by our shared organizational values: Caring – Collaborative – Curiosity – Inclusive – Integrity – Respect. We are committed to fostering an inclusive environment that values diversity in backgrounds, experiences, and perspectives through merit-based processes and in alignment with all applicable laws. We believe that embracing human differences is critical to realize our vision of a healthier world, and we recognize that a healthy and thriving community starts from within. Our values define who we are, what we stand for and how we conduct ourselves at MCW. If you believe in embracing individuality and working together according to these principles to improve health for all, then MCW is the place for you. For more information, please visit our institutional website.
MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination:
The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering an inclusive community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status. Employees, students, applicants or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.
Skills Required
- Bachelor's degree, or equivalent experience substituted for education
- Two years of experience in a support or operations role within finance, payroll, or HR systems
- Familiarity with Workday Finance functionality and workflows, including procurement, supplier accounts, expenses, grants, gifts, projects, labor costing, and financial reporting
- Strong analytical skills
- Strong communication skills
What We Do
The Medical College of Wisconsin brings a synergy between the best medical education, research and patient care.
