The Engagement Manager is a leader, project manager, and mentor who thrives on client, company, and team accomplishment. This person will be hands-on with the development of key project deliverables such as: charter, project/staffing plans, issue logs, etc. while driving client engagement. Any budget or resourcing constraints will be communicated and addressed, keeping in mind the project’s success and profitability.
Key Responsibilities:
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Become an expert in Workday's Implementation Methodology and use it on all engagements.
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Demonstrate competency in the Workday product suite - HCM, Payroll, and/or Financials.
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Ensure projects are properly planned and staffed.
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Provide guidance and mentoring to Principal Consultants working on their implementations.
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Work with the client project manager to identify/resolve all issues that could impact project scope and/or timeframes.
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Be an advisor to the Client and Cognizant team by contributing to and providing active support in developing solutions
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Mentor Cognizant project team members by providing feedback and supporting their development for engaging with clients and project delivery
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Ensure the project is delivered within the budget outlined in the SOW.
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Work with Workday Delivery Assurance to ensure compliance with agreed to checkpoints.
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Assist in the transition of the client from professional services to product support.
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Ensure the client can serve as a reference upon completing their implementation.
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Lead the Cognizant and Client teams through the Software Development lifecycle process from Initiation and planning to deployment and handover to post production support
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Ensure Project Communications are timely and consistent
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Ensure Project Artifacts and deliverables are met
Duties and Tasks:
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Track issues and risks, communicate status, and escalate concerns about applications.
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Present at Executive Steering Committee meetings.
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Present client with change orders in the event client is requesting Cognizant to perform tasks that are outside the scope of the SOW.
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Participate in the sales cycle as requested to gather requirements, formulate delivery approach, and develop a proposal/SOW.
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Identify opportunities to position other service offerings.
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Simultaneously manage multiple Workday product implementations in the Project Manager role.
Education and Experience Requirements:
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Bachelor’s degree in Business Management, Business Information Systems, or related field
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Previous Workday experience strongly preferred, but not required.
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Knowledge of Internet technology and Enterprise Resource Planning.
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A practitioner background in HR, Finance, or Payroll.
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PMP a plus.
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Why choose Cognizant:
- Entrepreneurial environment that welcomes your ideas
- Opportunity to do great work
- Outreach programs that support communities and tap into your volunteer spirit
- Learning opportunities to help current needs and advancement
- Global operations, with opportunities in North America, Europe and Asia Pacific
- An abundance of Affinity groups to meet your needs
Cognizant Core Values:
- Start with a point of view: I apply my expertise to gain trust and to lead our clients forward.
- Seek data, build knowledge: I use facts to guide my actions and decisions.
- Always strive, never settle: I act with agility and creativity, determined to stay one step ahead.
- Work as one: I deliver solutions that draw upon the full power and scale of Cognizant.
- Create conditions for everyone to thrive: I include, enable, and invest in everyone around me.
- Do the right thing, the right way: I always make the ethical choice.
Top Skills
What We Do
Collaborative Solutions, a Cognizant Company, is a leading global finance and HR transformation consultancy that leverages world-class cloud solutions to help deliver successful client outcomes for Fortune Global 500 companies, large and medium-sized organizations across industries. As the longest-tenured Workday Services Partner and client, its full lifecycle services—complete with an in-house Advisory Services practice and proven proprietary tools—have helped more than 1,000 clients transform their businesses.
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