Position Overview:
The Sales / Work Coordinator schedules sales appointments, inside sales and scheduling of water heater installs, coordinates workflow of the office, does customer billing/collection activities, account and billing updates and receives and responds to customer inquiries.
This is a full-time union role with a great benefits package. The hourly pay range will start at $22 - $28 / hr.
Responsibilities:
- Scheduling sales appointments for a 7-10 member Comfort Advisor team using SalesForce and our digital sales Platform
- Learn all HomeServe operating systems … WennSoft, Click and SAS
- Sell and schedule water heater installation
- Customer service at all levels of the customer experience including sales, install and service
- Some light accounting and accounts receivable responsibilities
- Coordinates workflow of the office
- Customer billing/collection activities
- Account and billing updates
- Prepares and handles all correspondence
- Receives and responds to customer inquiries
- Vendor liaison
- Computer proficiency
- Data entry
- Records administration
- System queries
- Answers phones
- Filing
Job Requirements:
- High School diploma or equivalent
- Strong analytical, organizational, time management and project management skills.
- Excellent oral, written and interpersonal communication skills.
- Ability to analyze problem situations and present appropriate solutions.
- Demonstrated experience in multi-tasking and setting priorities.
- Self-driven and demonstrates the ability to thrive in a fast-paced environment. Proactive and displays initiative. Ability to learn, adapt quickly and commitment to teamwork.
- Proficient/ advanced knowledge of MS Office (Excel/Word/PowerPoint).
Minimum Physical Requirements:
The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.
This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
HomeServe USA is an equal opportunity employer.
#HSES
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High School diploma or equivalent
- Proficient/advanced knowledge of MS Office (Excel/Word/PowerPoint)
- Experience with Salesforce and digital sales platforms for scheduling sales appointments
- Familiarity with HomeServe operating systems: WennSoft, Click and SAS
- Customer service experience across sales, installation and service interactions
- Some accounting/accounts receivable, billing and collection experience
- Strong analytical, organizational, time management and project management skills
- Excellent oral, written and interpersonal communication skills
- Ability to analyze problems and present appropriate solutions; multitasking and prioritization experience
- Self-driven, proactive, ability to learn and adapt quickly, and commitment to teamwork
- General office skills: data entry, records administration, system queries, answering phones, filing
What We Do
Finding the happy since 2003. HomeServe takes pride in putting people at the heart of everything we do. From our customers to our technicians to our employees, caring is at the core of our culture. That’s why for the past four years, we’ve been rated a “Great Place to Work” certified employer. At HomeServe, we strive to provide a workplace where our nearly 3,000 employees feel welcomed, acknowledged, heard, and respected. Our strong commitment to a formal Diversity and Inclusion strategy and through our HomeServe Cares Corporate Social Responsibility initiatives, HomeServe is committed to putting our employees, our customers, and our communities first. For over 20 years, HomeServe has been a leading provider of home repair solutions in North America providing home repair plans that help protect our customers’ budgets from the expense and inconvenience of water, sewer, electrical, plumbing, HVAC, and other home repair emergencies. We have helped to save our customers over one billion dollars in home repairs by providing affordable home repair coverage and exceptional, local repair service. HomeServe is a BBB Accredited Business that is dedicated to putting a smile on the faces of nearly 5 million customers across the U.S. and Canada. For more information about HomeServe, please visit us at www.homeserve.com. Connect with us: Facebook: @HomeServeUSA Twitter @HomeServeUSA Instagram: @homeserve_usa For B2B news and information, follow us on Twitter @HomeServeUSNews.
