Work Control Specialist I

General Summary

The Work Control Specialist I is responsible for reviewing, processing, and maintaining daily timesheets, service requests, and work orders to support facility operations. This position ensures accurate data entry and reporting within the General Fund Enterprise Business System (GFEBS) and Maximo, coordinates service requests with field crews, and maintains accurate employee and work order records. The role also provides administrative support and ensures consistency between contractor and government reporting systems.

Essential Duties and Responsibilities

• Review daily timesheets submitted by service crews to ensure information is accurate, complete, and consistent before entering data into GFEBS and Maximo.
• Receive, document, process, and distribute customer service requests and work orders to appropriate maintenance and service crews.
• Record service request details, including customer information, location, equipment requiring repair, and services to be performed.
• Dispatch work orders and communicate assignments, updates, and special instructions to mobile crews and other departments using telephone or radio communication systems.
• Maintain accurate records of service calls, work orders, employee timesheets, and related operational activities.
• Review timesheets for discrepancies and make necessary corrections to ensure accurate reporting and data integrity.
• Maintain and update employee roster information within GFEBS and Maximo, ensuring records remain current and accurate.
• Collaborate with administrative personnel and operational teams to ensure information is consistent between contractor and government reporting systems.
• Provide general administrative support, including data entry, documentation, recordkeeping, and coordination of daily operational activities.
• Complete required GFEBS training and certifications to develop proficiency in work control processes and systems.
• Upon achieving position proficiency and obtaining the appropriate GFEBS certifications or training, transition to the Work Control Specialist II position.
• Perform other duties and responsibilities as assigned.

Knowledge, Experience, and Skill Requirements

• Minimum of two (2) years of administrative support or related experience.
• Proficient typing, data entry, and general computer skills with strong attention to accuracy and detail.
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Basic mathematical skills and professional telephone etiquette.
• Strong written and verbal communication skills, including the ability to read, write, and communicate effectively in English.
• Ability to work independently with minimal supervision while managing multiple administrative responsibilities.
• Strong organizational, time management, and problem-solving skills.
• Ability to review records, identify discrepancies, and maintain accurate information across multiple systems.
• Ability to obtain and maintain the security clearance or background investigation required for the position.

Physical Requirements

• Ability to continuously bend, squat, kneel, twist, climb, reach, stand, and walk throughout an eight-hour workday.
• Ability to perform repetitive hand movements, including pushing, pulling, gripping, and grasping.
• Ability to frequently lift and carry objects weighing up to 50 pounds and assist with moving objects exceeding 50 pounds.
• Ability to perform assigned duties in indoor and outdoor work environments as required.
• Ability to travel between designated work locations using a company vehicle when necessary.

Education, Licenses, and Certifications

Required:

• High school diploma or equivalent.
• Valid driver's license and an insurable driving record.
• Ability to complete required GFEBS training and obtain applicable certifications for progression to Work Control Specialist II.

Additional Requirements

• Must successfully complete a company background check and pre-employment drug screening.
• Must possess or be able to obtain a National Agency Check with Inquiries (NACI), or the applicable government-required background investigation.
• Must be eligible to obtain and maintain access to Fort Huachuca, Arizona.
• Must comply with all applicable company, government, and installation-specific security and safety requirements.

Compensation and Benefits

The base pay for this position is $17.88 per hour.

J&J Worldwide Services, a CBRE Government & Defense Services business, offers eligible employees a competitive benefits package that may include medical coverage, well-being programs, financial planning resources, and short-term incentive opportunities, subject to applicable plan terms and eligibility requirements.

Employment Requirements

Due to compliance requirements imposed by a federal contract, this position may be filled by U.S. Persons only. U.S. Persons include U.S. citizens, U.S. nationals, lawful permanent residents, individuals granted refugee status in the United States, and individuals granted asylum in the United States.

We maintain a drug-free workplace and conduct pre-employment substance abuse testing.

This job description is subject to change based on business needs, contractual requirements, and the responsibilities of the position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities 

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)