Wordpress Specialist

About HighLevel

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website -https://www.gohighlevel.com/

YouTube Channel-https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post -https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers

HighLevel serves a diverse customer base, including over 70K agencies & entrepreneurs and 650K businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

About the Role

HighLevel Inc is looking for a WordPress Specialist to join our talented WordPress Team. We are seeking a WordPress Specialist to join our team and help tackle customer issues, ensuring they have the best possible experience with our services.

About the Team

The WordPress team is dedicated to achieving the highest revenue generation for add-on products within GHL. The WordPress team's main objective is to establish itself as the premier managed hosting platform, offering users a secure, faster, and robust hosting experience. Our product empowers agencies with effortless resell capabilities.

Responsibilities

Customer Support

- Provide expert-level support for WordPress-related issues via tickets, live chat, and phone.

- Troubleshoot and resolve complex technical problems related to WordPress themes, plugins, and core functionality.

- Assist customers with site migrations, updates, and optimizations.

Technical Expertise

- Analyze and solve performance issues, ensuring websites run efficiently on our managed hosting platform.

- Implement security measures and resolve security-related issues.

- Optimize websites for speed, performance, and SEO best practices.

- Assist in migration of Wordpress sites

Development and Customization

- Customize WordPress Sites based on customer needs.

- Develop custom solutions and integrations to enhance website functionality.

- Assist with website design and layout improvements.

Collaboration

- Work closely with our development and product teams to improve our managed hosting services.

- Provide feedback and suggestions for enhancing our support processes and tools.

- Collaborate with other team members to ensure consistent and high-quality customer service.

Knowledge Sharing

- Create and maintain comprehensive documentation for internal use and customer support.

- Conduct training sessions and webinars for customers on WordPress best practices and our hosting services.

- Stay updated with the latest WordPress developments and trends.

Required Skills

- Proven experience as a WordPress Specialist or similar role, preferably in a managed hosting environment

- Strong portfolio showcasing WordPress projects and problem-solving skills

- In-depth knowledge of WordPress, including themes, plugins, PHP Settings and core functionality

- Experience with web hosting environments, including cPanel, WHM, and other hosting control panels

- Familiarity with performance optimization tools and techniques (e.g., caching, CDN, minification)

- Excellent communication and interpersonal skills

- You are passionate about building sites using WordPress

- You have a strong bias for action

- You have a customer-first attitude

Why Join HighLevel? 

- Collaborative Culture: A passionate and driven team.

- Ownership and Responsibility: It’s never somebody else’s job.

- User-Centric: Focused on adding value for our users.

- Agility: Fast delivery using lean principles, going to market in weeks instead of quarters.

- Innovation: Good ideas always get tested.

- Team Care: We take care of our team so they can take care of our users.

- Continuous Improvement: Embracing constant and iterative improvement.

- Learning Opportunity: Learn how to scale a B2B SaaS startup and build impactful products.

EEO Statement

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

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