Wolt for Work- Account Manager

Company Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to home or to the office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. To enable this, Wolt develops a wide range of technologies from local commerce platform to retail software and financial solutions, as well as operates its own grocery stores under the brand Wolt Market. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 27 countries today, 23 of which are with the Wolt product and brand. 

So, why work at Wolt?

At Wolt, we’re about getting things done.

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

Job Description

We are now looking for a hands-on Account Manager to join us on this journey of accelerating Wolt for Work’s growth further!

In this role you will engage in business-level discussions with decision-makers, you will need to be comfortable using data, and insights and versatile enough to hold your own in operational, marketing, and technical conversations. 

Moreover, you will have the opportunity to showcase your entrepreneurial flair and collaborate across several teams/functions including our product, merchant and marketing teams to build a winning proposition. We have a great base to start from, your focus will be to help us build upon and scale this in the local and regional markets.

What you'll be doing:

• Full end-to-end responsibility over the corporate client relationship after acquisition, by directly managing top tier clients and reactively managing others
• Onboard and activate acquired corporate clients, guiding them through their first few transactions
• Consistent, regular account management to promote account activity
• Develop and nurture strong relationships, becoming the clients’ trusted advisor
• Support clients in using our products and problem-solving for their needs 
• Grow accounts by identifying additional opportunities for Wolt to support the client
• Collaborate with internal stakeholders including Product, Marketing, Operations and Customer Support to develop custom B2B offers and to ensure that we continue to provide a high quality experience to clients.
• Develop client NPS, collect positive testimonials, and reduce churn
• Analyze data to develop insights and determine account management focus areas
• As our business grows we are rolling out new features that could be beneficial to our clients- you will be the one to decide how our clients can benefit from them in order to fulfill the potential from our platforms.

Qualifications

• Account Management Experience: Proven experience in account management within B2B or enterprise fields. Demonstrated ability to anticipate client needs, proactively address potential issues, and consistently deliver added value.
• Strong sales skills, including identifying upselling and cross-selling opportunities to maximize revenue growth within existing accounts. Ability to build strong relationships and tailor the company’s offerings based on specific client needs and business parameters.
• Analytical Skills: Excellent analytical ability to translate data into actionable strategies. Comfortable with analyzing sales metrics and producing relevant KPIs to improve performance and decision-making.
• Attitude: Natural tendency for ownership with a get-stuff-done, entrepreneurial attitude.
• Communication & Presentation: Excellent communication and presentation skills, fluent in both English and Swedish. Ability to collaborate effectively with global and local teams.
• Languages: Fluent in English and Finnish.
• Team Player - growing is something that we do together as a team - we value teamwork and knowledge sharing in order to achieve our goals.

Additional Information

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

If you have any further questions about the position, you can turn to: Tina Aramouni, Talent Acquisition Partner - [email protected]

We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today!