At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Du bist detailorientiert und verfügst über hervorragende Kommunikationsfähigkeiten? Du liebst es, in einem funktionsübergreifenden Umfeld zu arbeiten und Probleme zu lösen? Wenn das nach Dir klingt, würden wir uns gerne mit Dir unterhalten!
Hintergrund der RolleUnser Merchant Services Team (Restaurant/Retail Onboarding) ist das Herz und die Seele von Wolt. Wir stellen sicher, dass wir alle unsere (Restaurant und Retail-)Partner*innen durch ein nahtloses Onboarding-, Menü- und Fotoerlebnis auf Erfolgskurs bringen. Da Wolt sowohl in der Größe als auch im Umfang unseres Angebots wächst, muss auch die Stärke unserer Merchant Services Engine mitwachsen.
Als Mitglied des Merchant Services Teams beherrschst Du die Kernfunktionen des Merchant Services, einschließlich des Onboardings von Partner*innen und des Managements funktionsübergreifender Partner*innen sowohl intern als auch extern auf dem deutschen Markt. Du wirst mit den Partner*innen interagieren, sie bei Wolt willkommen heißen und sicherstellen, dass ihre Erfahrung nahtlos ist und sie für den Erfolg gerüstet sind!
Was wir bieten- Die Möglichkeit, in einem internationalen Umfeld etwas Außergewöhnliches mitzugestalten
- Eine hohe Lern- und Wachstumskurve in einem global agierenden Technologieunternehmen
- Ein attraktives Gehalt und flexible Arbeitszeiten
- Eigenständiges Arbeiten in einem dynamischen Team
- Eine flache Hierarchie in einer Start-up-Atmosphäre
- Rabatt auf Wolt-Bestellungen
- Wöchentliche (virtuelle) All-Hands-Meetings und regelmäßige Teamevents
- Flexible Arbeitszeiten + 30 Tage bezahlter Urlaub
- Mit verschiedenen Teams innerhalb der Organisation kommunizieren, um ein nahtloses Händler-Onboarding und Service-Erlebnis zu koordinieren
- Die Partner*innen über Prozesse und Abläufe per Formular, E-Mail und Telefon informieren, meisten in deutscher Sprache
- Prozesse überwachen und den Fortschritt durch Monday.com und andere Wolt-Software verfolgen
- Unserer Systeme, Tools und Prozesse erlernen und beherrschen
- Du hast eine positive Einstellung und einen unternehmerischen Geist
- Du bist ein*e Problemlöser*in - Du hast Spaß daran, Probleme zu erkennen und kreative Ansätze zur Lösung von Herausforderungen zu entwickeln
- Du bist kundenorientiert – du hast eine kundenorientierte Mentalität und bist in der Lage, mit Menschen unterschiedlichen technischen Niveaus zusammenzuarbeiten
- Du hast ein oder mehrere Jahre Erfahrung im Vertrieb, Support oder Account Management
- Du bist in der Lage, dir Ziele zu setzen und diese auch zu erreichen
- Du bist organisiert, sorgfältig und verfügst über tadellose Kommunikationsfähigkeiten
- Du arbeitest gut in unabhängigen und vielfältigen Teamumgebungen
- Du bist bereit für eine Herausforderung und fühlst dich als Teamplayer wohl
- Du sprichst fließend Deutsch und Englisch (mindestens C1) – jede weitere Sprache ist ein Plus
Are you detail-orientated and have excellent communication skills? Do you love working in a cross-functional environment and solving problems? If this sounds like you, we'd love to talk to you!
Background of the roleOur Merchant Services team (Restaurant/Retail Onboarding) is the heart and soul of Wolt. We ensure that we set all our (restaurant and retail) partners up for success through a seamless onboarding, menu and photo experience. As Wolt grows in both size and scope of our offering, the strength of our Merchant Services Engine must grow with it.
As a member of the Merchant Services team, you will master the core functions of Merchant Services, including onboarding partners and managing cross-functional partners both internally and externally in the German market. You will interact with partners, welcome them to Wolt and ensure their experience is seamless and they are set up for success!
What we offer- The opportunity to help shape something extraordinary in an international environment
- A high learning and growth curve in a global technology company
- An attractive salary and flexible working hours
- Independent work in a dynamic team
- A flat hierarchy in a start-up atmosphere
- Discount on Wolt orders
- Public transport allowance
- Wellness allowance (Urban Sports Club)
- Weekly (virtual) all-hands meetings and regular team events
- Flexible working hours + 30 days paid holiday
- Communicate with various teams within the organisation to coordinate a seamless merchant onboarding and service experience
- Inform partners about processes and procedures via form, email and phone, mostly in German language
- Monitor processes and track progress through Monday.com and other Wolt software
- Learn and master our systems, tools and processes
- You have a positive attitude and an entrepreneurial spirit
- You are a problem solver - you enjoy identifying problems and developing creative approaches to solving challenges
- You are customer-centric - you have a customer-centric mentality and are able to work with people of different technical levels
- You have one or more years of experience in sales, support or account management
- You are able to set goals and achieve them
- You are organised, meticulous and have impeccable communication skills
- You work well in independent and diverse team environments
- You are ready for a challenge and feel comfortable as a team player
- You are fluent in German and English (at least C1) - any other language is a plus
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Skills Required
- Fluent in German and English (minimum C1)
- One or more years of experience in sales, support, or account management
- Organised, meticulous, with impeccable communication skills
- Customer-centric and able to work with partners of different technical levels
- Problem-solving mindset and entrepreneurial spirit
- Ability to set goals and achieve them
- Ability to work independently and within diverse team environments
- Any additional languages beyond German and English
Wolt Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wolt and has not been reviewed or approved by Wolt.
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Equity Value & Accessibility — Corporate postings highlight equity as part of the compensation package, offering ownership potential alongside salary and benefits. Mentions of stock in certain locations indicate accessible participation beyond base pay.
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Leave & Time Off Breadth — Job materials describe generous vacation allowances and strong time‑off policies in several markets. A global parental‑leave policy with top‑ups beyond statutory levels is also cited.
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Wellbeing & Lifestyle Benefits — Materials describe wellness support such as an Employee Assistance Program, fitness or sports perks, and product credits or discounts. Country‑specific allowances and perk platforms add practical lifestyle value in some locations.
Wolt Insights
What We Do
Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.
