WM Company - Oracle HCM Compensation Techno Functional (Senior Analyst)

Job Title: Analyst II, Application Support

Job Code:

FLSA Status: NA

Department: HR Technology Support Center

Location:

Band:

Reports to: Sr. Manager, Application Support

I. Job Summary

The HR Tech Application Support Analyst is responsible for the day-to-day support,

planning for releases and upgrades and managing projects/enhancements for assigned

HR system(s)/module(s). Provides strategic and tactical consultation and input on

design options supporting processes/transactions. Plans with Functional Owners,

Release Management and OCM to align resources and scope to milestones. Engaging

and hands on leader with system expertise and experience.

II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential

duty satisfactorily. Other duties may be assigned.

• Responsible for application support and enhancement projects working with the

HR Technology team, HR Process Owners and other stakeholders

• Experienced in Fusion Compensation functionalities, including advanced

knowledge and experience in Core HR.

• Experience in configuring and deploying compensation plans, salary

adjustments, bonuses, and incentive programs

• Has good knowledge on HDL’s, Workflows, SQL, OTBI, fast Formulas, eligibility

profiles.

• Has a fair understanding of Data flow and can manage integrations.

• Responsible for systematic intake and coordination of the design, build, test, and

deploy phases of the application in accordance with established governance

• Responsible for planning releases, upgrades, patches, and configuration across

the assigned Oracle module(s)/HR application(s)

• Responsible in meetings and resolves priority issues with functional

leaders/business stakeholders.

• Provides consultative support to Functional Owners and other stakeholders

regarding configuration and system functionality to automate processes and

address business issues. Oversees analysis to ensure optimal configuration

Analyst II, Application Support 2

• Mentors and provides leadership development to team members and promotes

continuous learning. Building a successful team and effective working

relationships is a priority

• Provides status reporting, risk & issue log, and application updates on a

frequency agreed. Appropriately escalates issues that may put projects,

deliverables, timelines, or day to day support at risk

• Responsible to meet project plan deliverables and timeline with a focus on

standardization, simplification, and alignment of business processes across the

enterprise

• Manages engagement with external vendors for support, enhancements,

roadmap discussions and issue reporting/escalation

• Responsible for configuration of application according to design requirements

and specifications. Works with Functional team to optimize processes and

evolve to best meet business needs

• Responsible for Tier 2 support escalations and issue resolution, supports change

management with system information.

• Champions data and process governance

• Manage the complete process of identifying, designing, developing, and

deploying system enhancements or bug fixes, ensuring timely resolution and

alignment with business needs. Oversee testing, deployment, and post-

implementation support to ensure seamless system performance and user

satisfaction.

III. Qualifications

The requirements listed below are representative of the qualifications necessary to

perform the job.

A. Education and Experience

Education: Bachelor’s Degree (accredited), or in lieu of degree, High School Diploma or

GED (accredited) and 4 years of relevant work experience.

Experience: Five (5) years of HR Technology support experience, leading Service

Delivery and managing vendor relationships (in addition to education requirement)

B. Certificates, Licenses, Registrations or Other Requirements

None required

C. Other Knowledge, Skills or Abilities Required

• Database queries/extracts using calculations, formulas, and complex commands

Analyst II, Application Support 3

• Extensive experience evaluating requirements and specs for development,

testing and deployment

• Extensive technical knowledge of database (SQL/MS Access), Interfaces

(Crystal/SSRS/RRDL)

• People-first mindset

• Engaging leader, collaborative, mentors and builds a successful team

• Project management & organization

• Analytical & detailed

• Consultative and influential, drives toward decisions

• Continuous process improvement and simplification

• Operations / Business / HR / Financial knowledge: Strong understanding of

WM’s operations and service capabilities, or an ability to become a quick study,

that translates this knowledge into practical and impactful features that add value

to our customers without contributing to inefficiency for the business.

• Finance Technology support experience: Track record of change control

leader, administrative, upgrading and enhancing financial solutions. The

successful candidate will have experience across several technologies including

– ERP Oracle cloud, Lease Accelerator, OneStream, Hyperion, Blackline,

Concur, Coupa, Kyriba, OneSource.

• HR Technology support experience: Track record of administrative, upgrading

and enhancing HR system solutions. The successful candidate will have

experience across several technologies including – HCM Oracle cloud (Core HR,

ORC, Talent Management, OLC, Compensation & Payroll) , OTBI , BIP , Fast

formulas, HCM Extracts, BPM worklist. Candidate will have good understanding

of integration aspects and troubleshooting the same.

• Impact-orientation: Strong focus on thoughtful maximization of value creation

and capture, with a nose of “following the money” but recognizing that to capture

value we must deliver value to our customers. Successful candidate will have a

track record of meaningful and measurable customer and financial success.

• ‘Can do’ & ‘imagine if’ mindset: A proactive, can-do mindset that enables

independent definition and pursuit of opportunity, combined with a creative ‘what

if’ persona that pushes the candidate to think out-of-the-box and venture into

unproven territory.

• Bold leadership: Known to be a driver of change and taking action that

sometimes defies convention or runs counter to the “path of least resistance”

• Collaboration: Ability to partner with stakeholders (e.g. Digital, Finance, People,

Area) and other functions for the success of the Company and project focusing

on the greater good of the Company, its employees and customers.

• Communication: Strong oral and written communication skills, with a proven

ability to synthesize and tailor complex material into simple and easily digestible

content by experts and non-experts alike, including Corporate and Area

stakeholders, and potentially the Senior Leadership Team. The successful

candidate will have a track record of proactively speaking up and constructive

dissent, where a contrarian opinion is held.

• Innovative: Ability to think big and innovative and drive change across the

enterprise.

• Influencing: Ability to build rapport, authentic and meaningful relationships, and

comfortably influencing all levels of the organization.

Analyst II, Application Support 4

• Dispute resolution: Ability to combine all qualities above to resolve most day-to-

day disputes independently and without more senior executive support. Will need

to leverage strong problem solving and troubleshooting skills with the ability to

exercise mature judgment.

• Value-added innovation track record: Established track record of identifying,

developing and implementing novel solutions with clear impact. This includes

taking calculated risks and being prone to experimenting with new concepts.

• Fact and data-driven approach: Track record of relying on facts and data to

drive action, as opposed to over-relying on instinct, gut feel, experience or

opinion. The successful candidate will have a track record of frequently using

data, absent of sampling bias, to overcome confirmation bias thereby ensuring

the right decision is ultimately made even where counter intuitive.

• Credibility: The successful candidate will be credible or have potential to create

credibility quickly and therefore deemed capable of driving impact.

V. Work Environment

Listed below are key points regarding environmental demands and work environment of

the job. Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding,

machine operation, etc) most of the work day;

• Required to exert physical effort in handling objects less than 30 pounds rarely;

• Required to be exposed to physical occupational risks (such as cuts, burns,

exposure to toxic chemicals, etc) rarely;

• Required to be exposed to physical environment which involves dirt, odors,

noise, weather extremes or similar elements rarely;

• Normal setting for this job is: office setting.

• Must be available to work standard business hours, as well as be available to

work non-standard hours in case of emergency (natural disasters, power

outages, etc.) May need to attend afterhours calls with the offshore team