Wise Platform Enterprise Specialist

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

We are seeking a proactive and detail-oriented individual to join our team as a Wise Platform Enterprise Support Specialist. In this role, you will be at the forefront of providing exceptional customer support to our enterprise clients, ensuring smooth and effective use of the Wise Platform. You will need to be highly analytical, collaborative, and solution-driven while working in a fast-paced environment.

Your Mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking.

Qualifications

• Provide high-quality customer support to enterprise clients, ensuring their inquiries and issues are addressed in a timely and professional manner.

• Troubleshoot and resolve complex platform-related issues, using a combination of analytical thinking and creative problem-solving.

• Collaborate with cross-functional teams to provide consistent, tailored support and solutions to our enterprise clients.

• Maintain detailed and accurate records of customer interactions, issues, and resolutions.

• Proactively identify opportunities for process improvements and help implement solutions.

• Stay up-to-date with new features, updates, and best practices for the Wise Platform.

• Demonstrate flexibility in supporting a variety of customer needs and evolving project requirements.

• Ensure that all customer inquiries are resolved with high attention to detail, accountability, and ownership.

• Data analysis to provide insights to internal teams and partners to solve critical problems.

Must haves:

• Experience in working with Google Drive.

• Proven experience in customer support, ideally within a tech-driven or enterprise-level environment.

• Exceptional attention to detail and accountability in managing customer queries and issues.

• Strong time management skills and the ability to prioritize tasks effectively.

• Analytical mindset with the ability to break down complex problems and find creative, outside-of-the-box solutions.

• Excellent communication and collaboration skills, with the ability to work well in a team environment.

• A proactive and flexible approach to work, with the ability to adapt to new challenges and customer requirements.

• Strong problem-solving capabilities and the ability to think critically in high-pressure situations.

At Wise, we value the people who help our customers succeed. You’ll be part of an innovative team that encourages growth, fosters collaboration, and empowers you to think outside the box. If you are looking for an exciting opportunity to contribute to a fast-growing global company while developing your career, we want to hear from you!

Additional Information

If the above sounds interesting for you and your development in Wise, talk to your lead first and see below how to apply for the team move.

✏️Assessment - Please reply to this email responding to the following questions (you can submit the homework in any format you see fit - Confluence, Google Document, E-mail, etc.)

❗Please be as detailed as possible in your responses.

1. Why would you like to join the WPES team?

2. What is your understanding of Wise Platform and why it’s different from consumer / business customers?

3. What are the main pain points in the WECS team at the moment, and how would you contribute in eliminating them?

4. Wise Platform Enterprise Support struggles with communication inside the Wise Platform team and communication with other operational teams. If you are assigned to manage this situation as a project, what would be the approach you would take to help this?

5. Enterprise Support uses a lot of data analysis to help our partners and Wise Platform Teams. Please use the data in this CSV. to make a visual representation of it and interpret it in detail. What would your next steps be in solving the issues you see in the data?

Please reach out to Maria Brennan anytime if you have questions or need more information before you apply.

In the research for your application, please have a SBS with an Enterprise Support Specialist.

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.