Wires STP Optimization Lead - Production Role

Reposted 3 Days Ago
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Charlotte, NC, USA
Hybrid
Senior level
Fintech • Financial Services
Wells Fargo: Tech-powered. Innovation-led. We're transforming financial services.
The Role
Leads cross-functional payment operations initiatives to optimize wires Straight Through Processing. Responsibilities include analyzing repair data, prioritizing defects, coordinating process improvements, partnering with Technology and Product teams, validating production changes, detecting regressions, and reporting sustained repair reductions, STP uplift, and progress against targets.
Summary Generated by Built In
About this role:
Wells Fargo is seeking a Business Execution Lead, to drive its wires Straight Through Processing (STP) optimization initiatives for Payment Operations.
In this role, you will:
  • Lead cross functional teams to strategize, plan, and execute a variety of programs, services and initiatives
  • Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate
  • Review strategic approaches and effectiveness of support function and business performance
  • Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations
  • Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans
  • Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives
  • Influence, guide and lead less experienced Strategy and Execution staff within the group
  • Monitor overall, system, channel, client, and repair-reason performance
  • Maintain one controlled baseline and reconcile metric differences across reports
  • Maintain the mapped and unmapped repair inventory
  • Prioritize high-volume internal and external causes
  • Convert client-specific repair data into targeted outreach
  • Validate whether repair volumes fall and remain lower after intervention
  • Identify repeatable repair categories suitable for rules, validation, or reference-data remediation
  • Quantify repair impact by defect
  • Support prioritization, testing, production validation, and benefit confirmation
  • Detect regression after releases, migrations, client changes, and new ISO requirements
  • Confirm that delivered repair reductions remain sustained
  • Report repairs removed, STP uplift, recurring-volume reduction, and residual gap against target

Required Qualifications:
  • 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:
  • 5+ years in Payments, Wires Operations, Product, Process Improvement, or Operational Excellence
  • Strong understanding of Fedwire, CHIPS, SWIFT, ISO 20022, STP management, repairs, investigations, and payment processing workflows
  • Proven experience leading large-scale operational improvement programs
  • Experience partnering with Technology and Product teams
  • Expertise in process optimization, automation, and operational transformation
  • Strong analytical and data-driven decision-making capability

Job Expectations:
  • This position offers a hybrid work schedule
  • Adherence to in-office attendance expectations
  • This position is not eligible for Visa sponsorship

Locations: Only posted locations being considered
  • 1525 W WT Harris Blvd., Charlotte, NC

Posting End Date:
2 Nov 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
#BI-Hybrid

Skills Required

  • 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent experience, training, military experience, or education
  • 5+ years of experience in Payments, Wires Operations, Product, Process Improvement, or Operational Excellence
  • Strong understanding of Fedwire, CHIPS, SWIFT, ISO 20022, STP management, repairs, investigations, and payment processing workflows
  • Experience leading large-scale operational improvement programs
  • Experience partnering with Technology and Product teams
  • Expertise in process optimization, automation, and operational transformation
  • Strong analytical and data-driven decision-making capability

Wells Fargo Compensation & Benefits Highlights

  • Healthcare Strength — Health coverage beginning on day one for eligible employees, with medical, dental, vision, mental-health, and prescription benefits, is prominently described. This breadth and immediacy support a strong overall benefits foundation.
  • Retirement Support — A dollar-for-dollar 401(k) match on employee contributions up to 6% for eligible employees is emphasized as a core advantage. This reliable employer contribution meaningfully enhances total compensation.
  • Parental & Family Support — Paid parental leave of up to 16 weeks for primary caregivers, plus fertility, adoption, and surrogacy reimbursement, stands out. These programs indicate substantial support for family-building and caregiving needs.

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The Company
HQ: San Francisco, CA
205,000 Employees
Year Founded: 1852

What We Do

Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.2 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it — Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.” All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.

Why Work With Us

We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.”

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