As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions.
If that’s you, let’s work, learn and grow together.
Some perks and benefits:
- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Performance bonuses
- Learning & Development programs
- And more...
Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.
Some of what you will doAs the Wireless Sales Supervisor, you are a champion of the customer experience in the wireless department. You help our consumers and business customers achieve their working & learning goals by sharing your knowledge, experiences, and enthusiasm on the latest wireless tech products, services, and trends. Primarily a sales position, you will partner with management to determine and deliver on daily financial/ non-financial goals. Passionate about wireless technology, you continuously grow their knowledge by committing to ongoing self-development and interact with the larger store team and other business units by sharing your expertise.
Specifically, you will:
- Partner with management to identify and achieve short and long-term goals for the wireless department
- Ensure team understands connection between store financial success and the wireless department
- Lead and model selling by cultivating a selling culture with associates to achieve current goals and targets
- Lead and model unlocking the whole store play by engaging with customers and associates in other departments when not engaged with a customer at the wireless kiosk
- Effectively resolve customer concerns and escalates to management when appropriate
- Perform follow-up calls to solicit feedback on sales and promote additional products and services where applicable
- Take opportunities to identify and grow new business opportunities and prospects such as generating referrals and participating in outreach activities
- Work with various market leaders including General Manager, Divisional Sales Manager, Regional Sales Manager, Retail Sales, and Services Manager to target and generate business sales leads and referrals
- Provide management with relevant sales information
- Participate in the recruitment, hiring and onboarding processes within their department
- Be accountable for training and coaching associates in all aspects of sales and customer engagement
- Understand and adhere to all asset protection and privacy policies, and coach others to do so as well
Qualifications:
Some of what you need- Completion of post-secondary education is preferred
- 2+ years of Wireless Sales experience
- 1+ years in a supervisory role with direct accountability for achieving sales targets is preferred
- Ability to resolve clients concerns in a diplomatic manner
- Ability to plan, organize and prioritize efficiently to effectively to handle their daily responsibilities and serve our customers
- Capacity to work independently and seek out assistance as required
About Us
Skills Required
- 2+ years of Wireless Sales experience
- Completion of post-secondary education
- 1+ years in a supervisory role with direct accountability for achieving sales targets
- Ability to resolve client concerns in a diplomatic manner
- Ability to plan, organize and prioritize daily responsibilities effectively
- Capacity to work independently and seek assistance as required
Staples Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Staples and has not been reviewed or approved by Staples.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings are described as broad, including wellness reimbursements, emotional support and coaching, legal services, identity theft protection, and pet insurance. Employee discounts and select on-site amenities are also positioned as meaningful add-ons beyond basic coverage.
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Leave & Time Off Breadth — Time-off provisions are presented as relatively expansive, including paid time off, company-recognized holidays, and a personal or flexible holiday option. Vacation that grows with tenure and PTO flexibility are highlighted as valued elements.
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Inclusive Benefits Coverage — Healthcare benefits explicitly include gender-affirming care alongside medical, dental, and vision coverage. Family and caregiver programs also include support that references LGBTQ+ considerations and broader life-stage needs.
Staples Insights
What We Do
For nearly 40 years, Staples has been a trusted leader in delivering end-to-end workplace solutions for consumers and businesses of all sizes across a broad range of industries. The company provides a comprehensive portfolio of products, strategic solutions, and services including print and marketing, shipping, technology, and travel. Its specialized assortment includes high-quality office supplies, janitorial products, technology, furniture, and breakroom essentials, all supported by best-in-class supply chain capabilities and a dedicated team of experts committed to making the workday easier. Headquartered near Boston, Massachusetts, Staples operates throughout North America via direct B2B sales, e-commerce, and more than 900 retail stores. To learn more, visit your local U.S. Staples store, download the Staples app, explore Staples.com or StaplesBusiness.com, or follow @Staples on social media.
