What success looks like in this role:
Handle incidents assigned to Tier 1 NOC.
Remotely support customer's LAN , WAN and Wireless LAN.
Work with Tier 2 and Tier 3 team to develop customer and device specific knowledge base.
Configuration management of Local Area Networks (LANs), Wide Area Networks (WANs), Wireless LANs, network segments, security devices and Internet and Intranet systems to ensure operability.
Perform fault isolation and resolution in a methodical and thorough manner in accordance with SLA.
Maintain, monitor, and troubleshoot within the roles of Incident Management (Return-to-Service), Problem Management (Reason for Outage) and Change management.
Meet and exceed customer SLA or OLA metrics.
Work with third party vendors to remediate and resolve customer issues.
#LI-CM1
You will be successful in this role if you have:
Minimum 3 years of technology experience in networking environment.
ITIL foundation knowledge and certification.
Hands-on experience in working with the following:
Cisco routers, Catalyst switches, Nexus switches, WLCs & Meraki devices
HP, Aruba switches, routers & WLCs
SD WAN – Silver peak, Velo cloud etc.
Good level of understanding on the virtualization concepts.
Knowledge on Public Clouds like Azure, AWS, Google
Automate tasks and monitor their effectiveness.
Hand-on experience with routers, switches, wireless controllers. (Cisco, Aruba, and Meraki)
Proficient with standard troubleshooting practices and methodologies.
Ability to think through problems and visualize solutions.
Knowledge of application transport and network infrastructure protocols.
Good analytical and problem-solving skills.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected]. US job seekers can find more information about Unisys’ EEO commitment here.
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What We Do
Unisys is a global information technology company that builds high-performance, security-centric solutions for the most demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. We build better outcomes securely for our clients across the Government, Financial Services and Commercial
