Wire Transfer Specialist - Hybrid in Winter Haven or Charleston

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES
The Wire Specialist I is a critical component in the overall performance of the bank’s Deposit Operations/Payment Operations wire transfer processing and is responsible for processing incoming and outgoing  domestic and international wire transfer payments within department SLAs. This position is responsible for ensuring all wires process accurately prior to the daily Fed cutoff. Wire Specialists also review fraud alerts and make independent decisions related to processing and work directly with customers to review unusual activity. Responsibilities include researching and responding to any wire related inquiries received from branches, internal departments, and other financial institutions, and following loss prevention and high-risk procedures for all wire processing. The Wire Specialist I must demonstrate the SSB core values of Integrity, Leadership, and Accountability in their dealings with all customers.                              

There is an inflated risk of fraudulent activity with wires. A Wire Specialist I must be highly skilled at recognizing suspicious or fraudulent activity; this position must be able to work closely with customers, branches, Treasury Management, and the FIU team to prevent losses to the bank.

A Wire Specialist I must be able to work in a fast-paced and intense environment. It is critical for a Specialist I to manage the pace and recognize when losses could be incurred due to fraud or human error. 

Regular shift: Monday-Friday  Monday-Friday 8:30AM ET - 5:30PM ET (WH & CHS)                    

Closing Schedule: Monday-Friday 10:00AM - 7:00PM ET (WH & CHS)

ESSENTIAL FUNCTIONS

Duties of the Wire Specialist I include the ability to initiate, verify, and release Fed wire payments to and from the Federal Reserve System via the Bank’s wire platforms in order to meet the established cutoff times.​

• Serves as a Subject Matter Expert on all functions related to wires to include working with Treasury Services, Consumer Banking, Commercial Banking, and other internal departments to ensure all wires are processed in an accurate and timely manner, prior to the daily Fed deadline. 
• Provides customer service, error resolution, risk mitigation and general support to internal and external customers for all wire related inquiries, Manage inquiries and requests received through ServiceNow ticket queue.
• Conducts calls to customers to verify wiring instructions when necessary.
• Create and deliver international wire disclosures to be approved by consumers prior to sending international transfers, as required by regulation.
• Submit wire recalls and track progress of returns. Creates and responds to wire transfer service messages regarding various complex situations in a timely manner
• Completes thorough Regulation E investigations from start to finish and ensure we are within Regulation E compliance
• Communicate with external financial institutions in regard to wire transfers
• Reviews and takes appropriate action on OFAC/sanctions exceptions.
• Validates the incoming and outgoing wires to the Fed account; must work with Accounting to ensure all wires are cleared appropriately on a daily basis. 
• Complete End of Day tasks to ensure all work has been accounted for and all wire entries are correctly passed to the core to post to customer accounts. 
• Must be skilled at recognizing fraudulent activity. Analyzes Fraud Alerts received through a fraud detection tool on all domestic and international incoming and outgoing wires to identify and prevent wire fraud for our customers and the Bank. Exercise good judgement when making decisions that will directly impact customer accounts.
• Ensures compliance with SouthState Bank Code of Business Conduct and Ethics and other operating policies and procedures. Completes compliance training, adheres to all anti-money laundering guidelines and procedures and all regulatory requirements. Complies with all regulations and compliance issues when processing wire transfers, to include, but not limited to: OFAC FINCEN, UCC4A, Reg J, and the Patriot Act
• This function is deemed critical and may require associates to relocate to designated disaster recovery site with minimal notice.
• Meet established goals set by management.
• Cross train in other areas of Payment Operations to be able to assist as needed.

COMPETENCIES

• Strong analytical and reading comprehension skills required.  
• Ability to be proactive, prioritize, handle multiple tasks, and work independently. Must be exceptionally self-motivated and able to work in a rapidly changing and fast paced environment.
• Must have excellent communication, organizational, problem solving and time management skills.
• Ability to work well under pressure and maintain composure.
• Must possess strong attention to detail, the ability to multi-task regularly and consistently meets established deadlines
• Work as a team with co-workers to ensure all functions are completed timely and correctly. 

QUALIFICATIONS, EDUCATION, AND CERIFICATION REQUIREMENTS

• Education: High School Diploma required; Associates or Bachelor’s degree preferred.
• Experience: 2 years of prior banking experience with an emphasis on payment processing responsibilities is required; an understanding of wire processing is preferred. 
• Proficient with general office machines and programs to include Microsoft Office Word, Excel, Outlook, and other software that might be utilized in the department.

TRAINING REQUIREMENTS/CLASSES

• New Employee Orientation, six-week on-the-job training, annual compliance training and ongoing education and training.

PHYSICAL DEMANDS

• This position requires a large amount of time in front of a computer. This position can be done sitting or standing with use of the right desk. Must be able to effectively access and interpret information on computer screens, documents, and reports.     

WORK ENVIRONMENT

This position will require the incumbent to reside within a 50 mile radius of the Winter Haven, FL Operations Center or the Charleston, SC Operations Center.

This position is located in a cubicle environment that may be noisy throughout the day. It is located inside a cooled and heated facility with the ability to go to a break room or rest room during breaks.  

Telecommuting roles, no matter if hybrid or 100% full-time telecommuting, must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred.  Requirements are subject to change as new systems and technology are delivered. 

TRAVEL

• This is a hybrid position where the incumbent will be in-office on a weekly basis.
• Travel may be required for outside meetings or training as needed.

Equal Opportunity Employer, including disabled/veterans.