WIRE SERV SPEC

• Process, verify, and complete incoming and outgoing wire transfer transactions in accordance with established procedures, customer instructions, security requirements, and delegated authority.
• Review customer wire transfer agreements and related documentation for completeness and accuracy.
• Process and maintain wire transfer agreements, contracts, supporting documentation, and related records.
• Maintain accurate, complete, and organized records of wire transfer transactions and operational activities.
• Research and resolve routine operational issues and processing exceptions within established authority.
• Escalate unusual transactions, non-routine processing exceptions, and complex operational concerns through appropriate channels.
• Provide timely and professional service to internal and external customers regarding wire transfer inquiries, documentation requirements, research requests, and issue resolution.
• Assist customers and business partners with obtaining information and documentation necessary to support wire transfer processing and maintenance activities.
• Communicate clearly and professionally with customers, coworkers, management, and other business partners.
• Maintain regular and reliable attendance.
• Other duties as assigned by management.
• Communicate effectively in-person and otherwise with all coworkers and customers, both during regular business hours and before and after regular business hours, if necessary. 

• Knowledge of Fiserv systems preferred.
• Working knowledge of wire transfer operations, transaction -processing practices, associated risks, and operational controls preferred.
• Knowledge of banking documentation requirements, transaction processing workflows, and operational controls.
• Proficiency with Microsoft Office applications, Windows-based programs, and standard office technology preferred.
• Strong customer service, written communication, verbal communication, and interpersonal skills.
• Strong attention to detail and commitment to accuracy.
• Ability to research exceptions, identify discrepancies, maintain supporting documentation, and determine when escalation is necessary.
• Ability to operate a computer with keyboard accuracy and speed.
• Ability to collaborate effectively with management, coworkers, branches, vendors, processors, and business partners.
• Ability to manage competing priorities and work accurately under pressure while handling frequent interruptions.
• Ability to perform detailed transaction processing, documentation review, verification, reconciliation, and data-entry functions accurately.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to work in a fast-paced environment while managing multiple priorities.
   

• High School or equivalent 

More Details
M - F alternating shifts 8 - 5 and 8:30 - 5:30
About
We take pride in our heritage as a family-owned, community bank. Our commitment to our customers and community is at the forefront of how we do business.We are a Nebraska-based banking organization founded in 1938 in Palmer, Nebraska. Today, we have branches in Arizona, Colorado, Kansas, Missouri, Nebraska, New Mexico, Texas and Wyoming.As we grow, our commitment to our customers and community remains as strong as ever. We specialize in building lasting banking relationships with the businesses, farms and families we serve. We also prioritize taking an active role in our communities through charitable giving and volunteering.At Pinnacle Bank, we are ready to help your company with business checking and savings accounts, commercial loans and lines of credit and treasury management services.We also offer personal banking services, including accounts, mortgages, personal loans and technology products.We use application review steps designed to ensure mutual fit. Generic or automated submissions may not progress.We offer fair and competitive compensation as well as bonus based on an employee's years of service and possible discretionary merit bonuses. Employees also have the opportunity to participate in the Bank incentive programs based on charter/branch guidelines.  Other Full-Time benefits include:8 paid holidays*17 PTO days each year for the first five years of employment.* After five years, 22 PTO days each year.*After ten years, 27 PTO days each year.* Employees must also complete the 90-day introductory period prior to accruing PTO.*New employees will receive 16 hours of paid sick time upon their hire date.*Health, dental, prescription drug card, vision, and voluntary life insurance plansHealth Savings Account with employer contributionsFlexible medical and dependent care spending plansParental Leave after one year of full-time employment401K plan after 3 months and start of next quarter with employer contributions and profit sharing Free checking account and basic printed checksFree safe deposit box$50,000 group term life insuranceLong term disability insuranceEmployee Assistance ProgramEducational Assistance*Paid holidays and paid time off benefits are not applicable for employees that are fully commissioned.We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] or by phone at 402-697-8666 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. For more information, view the [EEO KNOW YOUR RIGHTS] and [PAY TRANSPARENCY STATEMENT].