The Role
Lead the Will Call team to ensure timely, accurate order processing; resolve customer issues; monitor performance; train staff; collaborate with departments; maintain an organized, efficient will-call area.
Summary Generated by Built In
Will Call Manager
About Us:Ganahl Lumber has been serving customers since 1884. Our Will Call department processes 75-100 orders daily, and we’re looking for a Will Call Manager to lead the team and ensure efficient, high-quality service.
Job Summary:
The Will Call Manager will oversee daily operations, ensuring orders are processed quickly and accurately. The role involves managing the team, solving customer issues, and improving performance metrics.
Key Responsibilities:
- Lead and manage the Will Call team.
- Ensure timely and accurate order processing.
- Resolve customer issues professionally.
- Monitor performance and identify areas for improvement.
- Train staff to improve service.
- Collaborate with other departments for smoother operations.
- Keep the Will Call area organized and efficient.
Qualifications:
- Experience in customer service or supervisory roles, preferably in retail or warehouse settings.
- Strong leadership and team management skills.
- Excellent communication and problem-solving abilities.
- Ability to multitask in a fast-paced environment.
- Detail-oriented with strong organizational skills.
- Familiarity with inventory management systems is a plus.
Why Join Us?
- We are an ESOP (Employee Stock Ownership Plan) company, meaning you'll have a stake in our success.
- Competitive compensation based on company and yard performance, with uncapped bonus potential.
- Opportunities for growth and development.
Skills Required
- Experience in customer service or supervisory roles
- Experience in retail or warehouse settings
- Strong leadership and team management skills
- Excellent communication and problem-solving abilities
- Ability to multitask in a fast-paced environment
- Detail-oriented with strong organizational skills
- Familiarity with inventory management systems
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The Company
What We Do
Since 1884, Ganahl Lumber has been a family- and employee-owned business providing top quality building supplies and hardware for professional contractors and DIY enthusiasts alike. As the oldest lumberyard in California, they provide a comprehensive range of products, including lumber, tools, paint, millwork, doors, and windows, serving customers throughout Southern California.
