Rugby Architectural Building Products is a wholesale distributor of specialty building products, operating out of 26 branches throughout the United States. Our primary business is non-structural architectural grade building products sold principally to customers who create and produce end-products for the commercial, industrial, retail, residential and institutional markets. (In New Century, KS, Lebanon, TN, and Rockford, IL – we do business as: Olathe Millwork, Warren Brothers, River City Millwork respectfully.)
Position Summary: We are seeking a motivated team member to join our Will Call department. In this role, you will pull and load customer orders for walk-in pickups while providing excellent customer service. During downtime, you will cross-train with our Inside Sales team, making this a great opportunity for someone interested in growing into a sales career.
What’s in It for You:
- Pay: $19/hr.
- Shift Times: 7:00 a.m. - 4:00 p.m. Monday - Friday
- Competitive Medical – Dental – Vision
- Corporate Wellness & Longevity Programs
- 401(k) Traditional & Roth with Match
- Paid Time Off & Paid Holidays
- Life Insurance, Short-Term and Long-Term Disability
- Great TEAM environment
What You Will Do:
Warehouse
- Help load building materials
- Pull orders for pickup by customers
- Assist customers by helping load and secure material in the customer’s vehicle
- Ensure that material loaded for delivery matches shipping documents and that the products are in good condition
- Periodically examine stored material and report any deterioration or damage
- Learn millwork and related products
- Maintain will call area and showroom in a clean, orderly and safe manner
- Assist in taking inventory as required on a regular basis
- Work safely, attend safety meetings and follow all safety procedures and policies
- Ability to drive a forklift and pass a valid OSHA approved forklift certification
- Ability to lift extremely heavy awkward products repeatedly to load customer vehicles.
- Must be able to maintain a high level of frequency and intensity in other physical activities such as reaching, standing, walking, lifting, carrying, pushing, pulling, stooping, kneeling and crouching.
- Must have good visual acuity, color vision, and basic math skills
- The employee will be required to work both inside and outside in extremes of cold, heat and humidity, depending on the season and location
- Will be exposed to modest amounts of dust, fumes, noise and vibrations
Entry-Level Sales
- Establish and maintain excellent rapport with walk in customers
- Work and communicate with our Pro Sales department
- Demonstrate knowledge of millwork and related products
- Move from sitting to standing and walking a variety of distances frequently throughout the day
- Actively engage in Rugby Nation
Preferred Experience
- 1-2 years demonstrated experience in customer service & warehouse
- Lumber yard or millwork experience a plus
- Proficient with Microsoft Office
- Agility program or similar CRM experience
Who We Are Looking For:
- Passionate and friendly individual to provide outstanding customer service to our walk-in customers by accurately and efficiently pulling and helping load their orders.
- An individual who thrives working independently and who is a quick learner.
- A good communicator and listener.
- Willingness to learn.
- Can take direction and coaching.
This role is a Safety Sensitive position, subject to routine drug screening.
At Rugby, our goal is to lead the industry! We will accomplish this goal by creating an environment where each team member is challenged to achieve their personal best using their talent, together building a community based on our values of Fairness, Commitment to Excellence, and maintaining Rugby as a Performance Meritocracy.
Skills Required
- 1-2 years of demonstrated customer service and warehouse experience
- Ability to drive a forklift and pass a valid OSHA-approved forklift certification
- Ability to repeatedly lift extremely heavy, awkward products and perform frequent physical activities including standing, walking, carrying, pushing, pulling, stooping, kneeling, and crouching
- Good visual acuity, color vision, and basic math skills
- Ability to work indoors and outdoors in cold, heat, and humidity
- Ability to follow safety procedures, attend safety meetings, and pass routine drug screenings for this safety-sensitive position
- Lumber yard or millwork experience
- Proficiency with Microsoft Office
- Agility program or similar CRM experience
- Strong customer service, communication, listening, learning, and teamwork skills
What We Do
Rugby Architectural Building Products is a leading nationwide distributor of architectural interior building products. As a division of ADENTRA, the company specializes in the wholesale distribution of architectural wood products, decorative surfacing, doors, and millwork. With roots dating back to 1871, they provide a comprehensive selection of specialty building products to clients across the United States, including professional wood and laminate services.
