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Job Summary
The Part Time WIC Program Assistant plays a key role in supporting clinic flow, participant services, and administrative functions. Candidates must be dependable, adaptable, and able to work a variable schedule based on staffing needs, including coverage for absences, peak clinic days, and special site coverage.
Qualifications
The Part Time WIC Program Assistant plays a key role in supporting clinic flow, participant services, and administrative functions. Candidates must be dependable, adaptable, and able to work a variable schedule based on staffing needs, including coverage for absences, peak clinic days, and special site coverage.
Key Responsibilities
1. Reception and Administrative Support
- Answer and appropriately direct phone calls in a timely and professional manner.
- Screen WIC applicants for program eligibility.
- Schedule, reschedule, and manage WIC and nutrition appointments.
- Greet participants and triage to appropriate staff.
- Monitor and manage participant flow in waiting areas.
- Utilize WIC systems and hospital-based electronic systems efficiently.
- Communicate with participants and staff via platforms such as Microsoft Teams and Google Voice.
- Perform general clerical and administrative duties as needed.
2. WIC Certification and Participant Services
- Follow all WIC policies and procedures for certification and recertification.
- Verify identity, income, residency, and participant category; ensure accurate data entry.
- Educate participants on WIC program benefits, food packages, and usage.
- Provide referrals to MassHealth, SNAP, TAFDC, and other community resources.
- Issue required participant notifications (e.g., missed benefits, certification updates).
3. Benefit Issuance
- Issue and reissue WIC food and formula benefits as prescribed.
- Maintain security and accountability of WIC card stock and materials.
4. Additional Responsibilities
- Participate in quality assurance and program improvement activities.
- Attend staff meetings and required trainings.
- Assist with supply ordering and reporting as needed.
- Perform other duties to support WIC program operations.
Minimum Qualifications
- High school diploma or GED required.
- Prior WIC experience/DPH WIC training required.
- Experience in a healthcare or community-based setting is preferred.
- Fluency in Spanish required, additionally Portuguese preferred.
- Strong communication, organizational, and interpersonal skills.
- Demonstrated sensitivity to the needs of diverse populations.
Schedule & Availability Requirements
- Part Time position with variable hours (24 hours/week) based on program needs.
- Must be reliable and available to work on short notice, including coverage for staff absences.
- Ability to work at multiple WIC sites (Jamaica Plain, Roslindale, Brighton).
- Flexibility to work during clinic hours, including occasional evenings or weekends as needed.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.71 - $24.94/HourlyGrade
3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Skills Required
- High school diploma or GED
- Prior WIC experience/DPH WIC training
- Fluency in Spanish
- Experience in a healthcare or community-based setting
- Fluency in Portuguese
What We Do
Mass General Brigham is an integrated academic health care system, uniting great minds to solve the hardest problems in medicine for our communities and the world. Mass General Brigham connects a full continuum of care across a system of academic medical centers, community and specialty hospitals, a health insurance plan, physician networks, community health centers, home care, and long-term care services. Mass General Brigham is a nonprofit organization that is committed to patient care, research, teaching, and service to the community. In addition, Mass General Brigham is one of the nation’s leading biomedical research organizations and a principal teaching affiliate of Harvard Medical School.
