Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.
If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!
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"I FEEL really LUCKY to be SURROUNDED by SUCH a GREAT TEAM. I’m not only GRATEFUL that they’ve HELPED me ACHIEVE my GOALS, but also that I CAN GIVE them a PLACE WHERE THEY can ACHIEVE theirs."
- MICHAEL KORS -
We have an exciting opportunity for a/an Customer Operations Support Analyst in our Venlo office.
What You Will Do
As a Wholesale Operations Support Analyst you are an analyst with Wholesale experience in data analysis, metrics dash boarding, KPI tracking and data visualization
You will split your time between maintaining metrics dashboards, supporting strategic projects, and completing ad-hoc analysis to support Michael Kors’ Wholesale operations.
The Wholesale Operations Support Analyst is part of the Wholesale Operations Support team and reports into the Wholesale Operations Support Senior Manager.
- Track and report on Wholesale Operations Support performance metrics and KPI’s
- Provide intuitive and insightful information to management to understand current performance and assist management in crafting future strategy and plans
- Analyze Qlik data to identify customer and/or product trends and provide meaningful analysis to Michael Kors leadership
- Responsible for extracting, compiling, analyzing, interpreting, and reporting data, along with developing new methods for data collection
- Design and maintain additional operational scorecards for senior management
- Generate compelling infographics to communicate operational performance and business trends
- Collaborate cross-functionally with the internal Business Units and third parties (Sales and Distribution Center) to define and maintain appropriate data sources
- Provide ad hoc analytical support to Wholesale team and participate in special projects
- Projects could include:
- Analyzing performance and identifying areas to improve operational performance
- Implementing new reports to support Wholesale operations
- Supporting continuous process improvement within the support areas
- Analyzing cost and revenue performance of various campaigns
What You Need to Have
- Bachelor’s degree in Engineering, Business, (or related field)
- +2 years relevant work experience in Business Analysis, Business Intelligence, or consulting role
- Experience in Wholesale customer service a plus
- Exceptional analytical and critical thinking skills with a strong attention to detail
- Advanced level in Microsoft Excel (pivot tables, macros)
- Creative expertise and usage of charts, graphs, and tables for reporting
- Strong written and verbal communication skills
- Strong “service” orientation to internal stakeholders and constituents
- Ability to work independently
- Experience in Fashion or Apparel a plus
We’d Love to See:
- Collaboration
- Communication
- Drive Results
- Entrepreneurial skills
- Functional Skills
MK Perks:
Our purpose is to make all employees and customers #FeelGreat with Michael Kors. When you join our business, we want you to feel like a valued member of the team from Day 1. To make your journey enriching with us, we offer –
- Cross-brand Discount
- Exclusive Employee Sales
- Paid Parental Leave
- Generous Holiday Schedule and Vacation Days
- Summer Fridays
- Internal mobility across Capri Brands (Michael Kors, Jimmy Choo, Versace)
- Hybrid working (3 days a week in the office)
- Flexible working hours
- Thrive Wellness Program
- LifeWorks Employee Assistance Program
- #FeelGreat program that include the following pillars: Connected Communities/Inspired Innovation/ Responsible Future/Meaningful Experiences
- Collective health insurance and pension scheme
- Meal vouchers for lunch
- Transport reimbursement
- Health Insurance and Protection Income offered
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At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V
Top Skills
What We Do
Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, currently produces a range of products under Michael Kors Collection, MICHAEL Michael Kors, and Michael Kors Mens, including accessories, ready-to-wear, footwear, wearable technology, watches, jewelry, and a full line of fragrance products. Michael Kors stores are operated in the most prestigious cities in the world, including New York, Los Angeles, Chicago, London, Milan, Paris, Munich, Dubai, Seoul, Tokyo, Hong Kong, Shanghai, and Rio de Janeiro. In addition, Michael Kors operates digital flagships across North America, Europe, and Asia, offering customers a seamless omnichannel experience.
At the center of it all, is a designer who has created an enduring and iconic luxury lifestyle empire with a distinctive point of view and global reach. Michael Kors has a sharp focus on providing his customers with accessories and clothes that are consistently polished, chic, relaxed, and glamorous. Kors has also been the recipient of numerous industry awards and accolades within the fashion industry, been honored for his philanthropy, and earned the respect and affection of millions.
The fashion designer also focuses on giving back. For more than 25 years he has been a passionate supporter of God’s Love We Deliver, a New York-based non-profit organization that cooks and delivers nutritious meals to people living with serious illnesses in and around New York City. Continuing his philanthropic efforts, in 2013 Michael Kors launched “Watch Hunger Stop,” partnering with the United Nations World Food Programme (WFP) to help fight world hunger. Proceeds from annual special-edition products, as well as from other targeted initiatives, help provide food to children through WFP’s school meals program. To date, Michael Kors has helped WFP deliver over twenty five million meals (and counting) to hungry children.
