Wholesale Operations Analyst

Inside the Role

The Wholesale Operations Analyst plays a critical role in ensuring accuracy, compliance, and operational excellence across U.S. and Canadian wholesale processes. This highly technical, hands-on role is responsible for resolving complex operational issues, managing high-trust documents and payments, and performing specialized tasks outside of standard workflow queues. The Specialist also serves as the primary liaison and escalation point for the North America Service Center (NASC) in Mexico, providing process guidance, conducting quality assurance reviews, and supporting corrective actions.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

• Typically requires a Bachelors Degree
• Typically requires 2-4 years of relevant experience or 6 years experience in lieu of degree
• Requires working knowledge and expanded professional experience in job field
• Requires understanding of key business drivers
• Works independently within guidelines and policies to solve problems of moderate complexity
• Provides informal guidance to new team members
• May lead projects or processes as required

What you Drive at DTFS

• Serve as the primary Subject Matter Expert (SME) and escalation point for reconciliation challenges and discrepancy resolution, ensuring compliance and operational integrity.

• Investigate and resolve high-priority, time-sensitive, or non-standard administrative challenges for both U.S. and Canadian markets, collaborating across internal departments to maintain continuity.

• Conduct regular, detailed audits of work processed by the NASC team to ensure accuracy, adherence to internal policies, and compliance with all relevant procedures.

• Act as the primary resource for answering detailed questions and providing real-time guidance to the NASC team regarding process interpretation and execution.

• Deliver comprehensive training sessions to new and existing NASC team members on wholesale processes.

• Analyze escalation trends and recommend process improvements to reduce risk and enhance efficiency.

• Accurately process incoming payments received via check, ensuring proper and timely application to designated wholesale accounts.

• Manage and maintain the secure physical inventory of Manufacturer’s Certificates of Origin (MSOs) and titles.

• Execute the accurate and timely release of MSOs and titles upon full payoff of the corresponding accounts, adhering strictly to procedural guidelines.

• Perform User Acceptance Testing (UAT) for system enhancements and releases, including rigorous regression testing to validate system integrity and continuity of operations. 

• Assist with special projects, reports, and ad-hoc tasks, providing operational data and subject matter expertise as assigned.

Knowledge You Should Bring

• 2-4 years of relevant experience or 6 years experience in lieu of degree

• 2+ years customer service experience (required).

• Proficiency in Microsoft Word and Excel.

• Experience in accounting, payment processing, compliance or operational workflows.

• Strong analytical and training skills.

Exceptional Candidates Might Have

• Experience with wholesale finance systems (WFS, EFT/DIFMS, NADA, F&I Pro).

• 1 year of accounting, payment processing, for finance related experience

• Experience with wholesale floorplan accounting or reconciliation.

• Experience handling MSOs, titles, or other high-trust documents.

• Experience with Duplicate Financing Research/Resolution

• Knowledge of DTNA drafting process/reconciliation

• Background in physical damage insurance processes.

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)- 

Charlotte, NC US. Relocation assistance is not available for this position.

Schedule Type: 

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

Daimler Truck Financial is the captive financial services provider for the Daimler Trucks North America family of commercial vehicle products, including Freightliner Trucks, Western Star, SelecTrucks, Sprinter Vans, Thomas Built Buses and Fuso. We have specialized in financing commercial vehicles for more than 40 years. This proven experience gives us critical insights into helping businesses overcome challenges unique to the trucking industry. Additionally, we offer a range of financing solutions that can be customized to meet each individual business's needs, from owner-operators to large fleet managers and nearly every venture in-between.

To achieve our goal of being the first-choice provider of vehicle financial products and services that support our brands, dealers and customers, we are looking for talented, diverse and inspired people with the skills, experience and innovative spirit to provide a first-class experience at every turn. We are committed to providing a great workplace environment that fosters a culture of openness, support and camaraderie. Our employee programs and benefits are reflective of our values and are designed to promote growth, balance and wellness in many aspects of your career and life.

Additional Information

• Applicants must be legally authorized to work permanently in the country of posting

• Final candidate must successfully complete a criminal background check

• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions

• EEO - Disabled/Veterans

Daimler Truck Financial Services is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935