Wholesale KYC Operations - Client Office - Senior Associate

Job Description
Join our world class franchise where you will be a part of a great team with a winning culture, empowered to serve our customers with high-quality set of products and services maintaining the highest standards of operational excellence.
As a Senior Associate within the Commercial & Investment Bank Wholesale KYC Operations team, you will be responsible for managing the Front Office relationship for business requests in KYC Onboarding, Remediation and Renewals for Philippines. You will facilitate the end-to-end client onboarding process, ensuring all due diligence documentation is sourced and delivered to the Wholesale Client Onboarding team to incorporate into the KYC platform. You will be part of the team which operates in close partnership with Bankers, Operations, Credit, Legal and Compliance to provide efficient and timely on-boarding of new/existing client relationships to the JP Morgan infrastructure.
Job responsibilities

• Act as the first point of escalation for complex cases or issues identified during the KYC process and act as a Subject Matter Expert (SME) and Due Diligence expert to guide clients through KYC requirements and variation of documentations
• Oversee workflows and allocate tasks to ensure timely completion of client deliverables, managing personal workload and priority items with timely escalation of key risks/issues to management
• Analyze and assess processes, risks, and controls to identify opportunities for improvement and execute process improvements
• Build and maintain strong relationships with stakeholders, including senior client representatives, pipeline management, and key stakeholders such as Legal, Compliance, Credit, and Operations teams
• Deliver reports on team performance and key insights to senior management
• Collaborate with the Front Office to manage new business requests and scheduled renewals, focusing on Corporates, Fintech/NBFIs - broker dealers, Insurance, FCBs, and with clients, ensuring a seamless end-to-end KYC process
• Conduct in-depth analysis of client ownership structure using publicly available sources (not limited to company registries) or client documentation, seeking additional confirmations or approvals as required
• Liaise regularly with the business to conduct workload planning, review status of key onboarding, and prioritize open requests, ensuring continuity of information flow across groups
• Stay informed of any changes to processes and procedures, regulatory changes, and maintain open verbal dialogue with colleagues across the region
• Provide guidance and support on key process and technology initiatives to the business

Required qualifications, capabilities, and skills

• Minimum 6 years of experience in KYC / Client Onboarding / Audit / Control / Risk / Anti-Money Laundering within the Banking Industry
• Expertise in the Philippines AML policies/regulations
• Working knowledge of KYC/Compliance/AML procedures and standards
• Strong time management, organizational, relationship building skills
• Quality client focus, strong controls mind-set, and strong customer service skills (e.g. oral and written communication skills)
• Prior experience of adhering to controls and compliance standards
• Bachelor's Degree in Finance, Economics or other related disciplines

Preferred qualifications, capabilities, and skills

• Ability to grasp/learn concepts and procedures quickly
• Knowledge of Client onboarding is preferred

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.