Responsibilities
- Manage the Account Customer Service team to ensure systems are updated and orders are processed on time. Support the teams with problematic accounts, providing analysis and action plans, RA issues, new account processing, etc. Analyze and troubleshoot with cross functional teams to ensure smooth communications, decision-making and operations.
- Manage assigned set of brands, including open and close, order entry, system maintenance, status of orders etc.
- Help train new hires both within the department and in general within in the company, rolling out new processes and ensuring procedures are adhered to.
- Work closely with sales management and CSR director on escalation, analysis and feedback to help drive revenue for the company.
- Support tradeshow needs and customer service team during these peak business times.
Requirements
- 4+ years working in a wholesale customer service or operations role
- Strong time management skills
- Advanced proficiency in Excel
- Excellent written and verbal communication skills
- High degree of accuracy and organizational skills
- Ability to work well independently; displays dependability and reliability
- Proven ability to solve complex and multi-layer problems
- Display professionalism when dealing with individuals and teams at all levels in and outside the organization
- Proven ability to manage direct reports
- Must reside in the Los Angeles area, this role cannot be worked remotely
Top Skills
What We Do
With showrooms in New York, Los Angeles, Dallas and Atlanta, Place is the brainchild of innovator and entrepreneur Leah Justman. Envisioning a showroom where emerging brands would be professionally nurtured and retailers would be professionally cared for; Place opened its doors in the heart of Los Angeles’ fashion district in 2005.
Now home to brands including ASTR, Bec & Bridge, Magali Pascal, En Saison and more; our showroom’s business has always been to make your business a success. Whether you’re looking to introduce your inventive new line to buyers, or you’re looking to be the first on the block to carry the trends of tomorrow; you’ll find your place, in ours.
Our visibility at fashion trade shows from coast to coast keeps us at the forefront of industry trends. We’ve created an infamous identity at trade shows like Project, and Coterie and have continued to please buyers from the most reputable major accounts. Our exquisite client-centric services keep us at the forefront of retailers’ minds.
Place offers careers highlighting the most desired positions in the fashion industry. With departments in sales, communications, and operations, we cover all aspects of the industry. With our coveted brands and high volume accounts, we offer growth and many opportunities within the company. Place is always looking for the perfect candidates to join our strong and committed team.
So, take a look around for now and we’ll look forward to meeting you at our Place very soon.
www.placeshowroom.com
