The Role:
As Wholesale Executive you will support and assist the team to oversee, maintain and grow both existing and new wholesale accounts globally. Delivering outstanding day-to-day customer management and experience.
Duties & Responsibilities:
- Support to manage, nurture, and build relationships with accounts.
- Deliver outstanding day-to-day client management and experience.
- Handling day-to-day queries, orders and top up processing, weekly ST reports, brand/staff training and order confirmations.
- Processing orders on Nuorder platform during sales campaign, ensuring that confirmations are shared with clients in a timely manner, to achieve the books close dates.
- Support to execute seasonal sales campaigns in London and Paris – organising showroom set-ups, managing the creation of line sheets in Nu order and processing order forms.
- Hosting in person wholesale appointments to introduce the collection to buyers in order to build and place orders.
- Oversee wholesale shipments, ensuring shipments are processed within any agreed delivery dates, taking corrective action as necessary and to communicate any delays or issues with orders to the relevant clients in a timely manner.
- Share and monitor pricing, markdowns and commercial actions to be aligned with Mulberry guideline policy in customer online platform and in stores.
- Monitor customer websites and social media that should be in line with online selling quality standards.
- Providing customer with marketing materials to support their use of social media.
- Report weekly, monthly, seasonally, and annually to line manager on sales, business performance and new opportunities.
- Ask and analyse sell-through and account performance.
Culture:
- Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit.
- Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.
- Act as an ambassador for Mulberry and communicate positively about the brand.
Sustainability:
- As a certified B Corp, we are committed to using business as a force for good. You’ll be encouraged to incorporate environmentally and socially responsible practices into your work, supporting our Made to Last strategy across Climate, Circularity, and Community.
- Help foster a culture where diversity is celebrated and every individual feels valued, respected, and included. Champion equity, empathy, and understanding in all interactions - internally and externally.
Skills & Knowledge:
- In-house fashion brand experience essential.
- Excellent communication skills.
- Analytical and numerical skills with attention to detail.
- Good Microsoft Office knowledge - Excel essential.
- Experience using Nu order advantageous.
- An excellent brand ambassador with great product/brand knowledge when representing Mulberry during international and domestic showrooms and events.
- Fluent in English, additional languages are advantage
Skills Required
- In-house fashion brand experience
- Excellent communication skills
- Analytical and numerical skills with strong attention to detail
- Good Microsoft Office knowledge, including essential Excel skills
- Experience using NuORDER
- Strong product and brand knowledge with the ability to represent the brand at showrooms and events
- Fluent English
- Additional language skills
What We Do
Established in Somerset in 1971 around a kitchen table, Mulberry has grown to be the largest maker of luxury leather goods in the United Kingdom. With a bold contemporary take on British heritage and a focus on responsible craft, our ambition is always to create progressive luxury pieces that are made to last. Sustainability has been at the heart of Mulberry since its inception, and in 2021, to mark our fiftieth anniversary, we launched our Manifesto. In it, we detail our commitment to be transformative in our thinking and actions in every area, from sourcing and manufacturing, to production, to our relationships with the communities around us. The Manifesto provides the foundations of its commitment to a regenerative and circular supply chain by 2030 – only then can we be a business that truly is Made to Last. Believing our bags should have long – if not multiple - lives, Mulberry offer customers artisanal repair and restoration services at our Lifetime Service Centre in Somerset. In 2020 we also introduced two new propositions: The Mulberry Exchange, a circular resale platform offering authenticated pre-loved Mulberry bags, including rare and archive styles, and Buy-Back, a service allowing customers the opportunity to trade in their existing Mulberry bag for credit towards a new purchase. Mulberry may now be a global brand, currently made up of over 1,200 employees all over the world, across offices, stores, and factories, but our values remain the same. As an equal opportunities employer, we are committed to Diversity, Equity, and Inclusion in the workplace, and we focus on improving our impact on people, as well as the planet
