At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.
Summary
White Glove Conversion Specialists handle cases generated by our Morgan & Morgan attorneys as well as external firms to help build relationships and grow our business.
Responsibilities
- Manage internal and external attorney-generated cases via inbound/outbound calls, SMS and emails.
- Communicate effectively with case staff, attys, and the sales team (account executives, referral coordinators and territory managers).
- Handle attorney and account executive inquiries over the phone and via email.
- Work closely with our growing external attorney sales team (account executives and territory managers) in building external referral relationships.
- Identify client/attorney/account executive needs, clarify information, use probing questions, research any potential case opportunity, and provide solutions and/or alternatives.
- Seize opportunities to cross-screen cases when possible.
- Build sustainable relationships and engage clients by providing the Morgan World Class Experience on every call.
- Properly record all notes and conversations in the call center database in a clear, concise way.
Qualifications
- Ability to meet deadlines and ability to perform effectively despite priority changes.
- Strong interpersonal skills.
- Demonstrate professionalism in frequent communication with attorneys and account executives within the firm.
- Exceptional written and communication skills.
- Must be able to work independently in a fast-paced/multi-tasked environment and understand the concept of customer service and success.
- Must possess a good tone and level of professionalism with all calls.
- Meets expectations for quality.
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Benefits
Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.
Equal Opportunity Statement
Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
E-Verify
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.
Privacy Policy
Here is a link to Morgan & Morgan's privacy policy.
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What We Do
John Morgan became a lawyer with a simple mission: To fight for the people, and not the powerful. After experiencing firsthand the perils of choosing the wrong lawyer and representation after his brother Tim was paralyzed, he dedicated his life to helping people so that no one should ever have to go through what his family endured. Tim was just a teenager when he was working as a lifeguard at Disney World when he suffered a spinal injury that left him confined to a wheelchair for the rest of his life. The Morgans made a life altering decision and they hired the wrong lawyer, who was by no means qualified to take on such a large corporation and their army of lawyers. As a result, Tim never got the compensation he deserved. This experience left John outraged and determined to level the playing field for all people who, like his brother Tim, were injured or mistreated by big and powerful corporations. John decided to become a lawyer, and the rest is history. Since 1988, Morgan & Morgan has been fighting for the people. Every client who walks through our doors is treated the same way John wished his family would have been treated all those years ago. No one, no matter who they are, or where they’re from, should ever feel powerless when fighting for the justice and compensation they deserve. With $20 Billion dollars recovered for our clients, offices across 50 states + Washington D.C. and an army of over 1,000 attorneys - we are everywhere for everyone. All law firms are not the same. There’s only one Morgan & Morgan.
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