Job Description
Tasks and Responsibilities
• Manages the work of the Sales Support staff, including hiring, evaluating, training, performance management, compensating, motivating, coaching, and developing processes and procedures to ensure the achievement of goals. Develops and implements knowledge management and succession plans for business continuity.
• Manages accurate, timely fulfillment of all new business orders; coordinates, monitors, and reports on internal approval and project status; maintains effective customer communications and resolves complex customer requests.
• Develops standards and guidelines for the quantity and quality of customer interaction and measures performance relative to the guidelines, ensuring a low-effort, high-satisfaction customer experience.
• Develops programs and administers activities that provide inbound and outbound sales support for marketing campaigns and key initiatives.
• Works with a wide variety of other units within the Company to ensure that the new business sales process delivers timely, seamless completion of customer jobs that fulfill customer needs.
• Tracks and identifies barriers to sales completion, reports on findings and recommends and implements new/improved technology and approaches to manage sales completion.
• Develops and implements process improvements that help increase productivity and customer satisfaction.
• Develops direct reports to ensure that they have the skills, knowledge and empowerment to manage customer interactions and to solve customer and internal challenges.
Qualifications, Skills and Abilities
• Bachelor's Degree preferably in Marketing, Business Administration, Engineering or related field; or equivalent related work experience. required
• 7+ Years progressive experience in call center sales, satisfaction and customer-related processes
• 2-4 Years supervisory or team leadership experience
• Proven track record building and coaching a successful team.
• Demonstrated ability to conceptualize and analyze multiple scenarios in solving broadly defined or complex business problems.
• Demonstrated ability to effectively communicate complex messages to diverse audiences at all organization levels.
• Proven ability to use computer software and applications, including Microsoft Office, to share, retrieve, research and present business information.
• Demonstrated ability to establish rapport and effective working relationships with business partners, supervisors, subordinates, and peers.
We offer a competitive salary range of $121,500 to $152,000 per year, commensurate with experience, education, and skills. In addition, we provide a comprehensive benefits package including health insurance, retirement plans, and paid time off.
The Company values diversity in its workforce and encourages United States military veterans and service members who meet the qualifications to apply
Why work at AltaGas?
AltaGas is a North American energy infrastructure company with a focus on owning and operating assets that provide clean and affordable energy to our customers. AltaGas assets include Washington Gas/WGL, SEMCO, and Petrogas. Our talented team, nearly 3,000 strong, leverages the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions – from the well sites of upstream producers to the doorsteps of homes and businesses to new markets around the world.
We deliver clean and affordable natural gas to approximately 1.7 million customers’ homes and businesses through regulated natural gas distribution utilities across four jurisdictions in the United States and two regulated natural gas storage utilities in the United States. Learn more about our team, vision, and strategy.
To learn more about our mission: https://youtu.be/k1mrKDdsYW8?si=y1k3NOyHxgf4emdL
For Canadian hires: AltaGas hires personnel on the basis of job-related qualifications. All qualified applicants will receive consideration without regard to a person's ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status or disability or any other characteristic protected by applicable law.
For U.S. hires: WGL/SEMCO/AltaGas offers a total rewards package that includes competitive pay, incentive bonus plans, holiday pay, 401K matching and a wide array of benefits. These benefits including medical, dental and vision coverage are designed to help you and your family stay healthy. We also have paid time off (PTO) to balance the demands of your work and personal life. Available benefits vary depending upon the specifics of the role.
U.S. affiliates of AltaGas are committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, ethnicity, religion, gender, age, national origin, marital status, sexual orientation, gender identity, family responsibilities, matriculation, physical or mental disabilities, political affiliation, genetic information, status as a protected veteran or any other characteristic protected by federal, state, or local law.
What We Do
We are a leading North American infrastructure company connecting customers and markets to affordable and reliable sources of energy.
Every day, we leverage the strength of our people and our assets to connect our customers with premier energy solutions – from the well sites of upstream producers, to the doorsteps of homes and businesses, to markets around the world.
With a strong portfolio of assets in some of the fastest growing energy markets, including a prominent position in the Montney basin and Utilities in key U.S. jurisdictions, we are developing an integrated footprint capable of delivering sustained value to shareholders and customers for many years to come.
