Position Summary
Provides support to assigned Business Development Managers/Account Managers, channel partners (brokers/consultants) and customers. This position provides excellent preparation for individuals interested in Sales or Operations career opportunities.
Tasks and Responsibilities
• Creates initial customer records and profiles and updates information as needed. Maintains tracking history on all account transfers, terminations, and assignments.
• Provides in-office support for Sales and Sales Support teams. Serves as point of contact for assigned Customers and Channel Partners in support of assigned Business Development Managers/Account Managers and back-up to other members of the team. Sets-up and generates cost quotes and provides cost refreshes in response to market changes. Initiates contract proposal generation on behalf of assigned Business Development Managers/Account Managers.
• Follows-up with Customers and Channel Partners on behalf of Business Development Managers/Account Managers regarding status of pending contracts and generates new proposals as needed. Coordinates renewal contracts, researches resolution items, and handles billing issues.
• Requests and retrieves customer usage in support of opportunities generated by assigned Business Development Managers/Account Managers to create contract proposals and cost savings analyses.
• Maintains current contact records for assigned WGL Energy customers and supports the timely delivery of messages to these customers, including memos, newsletters, marketing information, interruption notices, etc. utilizing email, phone and mailings.
• Serves as a key participant in the assessment and development of any and all B2B business intelligence systems, including but not limited to the Indicative Pricing Tool, document management system(s), Energy Management Platform, DocuSign and CRM system(s).. Individually or as part of a team, tests new IT systems and/or enhancements and provides feedback.
• Regularly interfaces with other functional teams to develop new programs and/or procedures to enhance the sales process and/or business relationship with large commercial customers and/or channel partners.
• Coordinates with Sales and Sales Management to make regular visits to assigned customers and/or channel partners.
• Participates in assigned trade shows/events in support of company sales activities. Duties may include trade show booth set-up, joining the team in manning the booth, ordering giveaways and marketing materials, assisting with lead gathering.
• Creates and maintains a personal Career Development Plan and participates in training and development activities, as appropriate.
• All other duties as assigned.
Qualifications, Skills and Abilities
• High School Diploma/GED required
• 2+ Years experience in sales support, customer service, and/or administrative work required
• Proven ability to use computer software and applications, including Microsoft Office suite, to share, retrieve, research, analyze and present business information
• Proficiency in web-based applications, e.g., Oracle, Act, Sales Force, and DocuSign preferred
• Demonstrated ability to perform with a high degree of flexibility and resourcefulness
• Demonstrated strong organizational, analytical, and problem solving skills
• Demonstrated ability to present ideas logically and concisely to diverse internal and external audiences at all organizational levels, both verbally and in writing
• Customer service and problem resolution experience/skills
• Demonstrated track record of achieving desired results
• Demonstrated ability to establish rapport and effective working relationships with business partners, supervisors, and peers
We offer a competitive salary range of $68,000 to $113,250 per year, commensurate with experience, education, and skills. In addition, we provide a comprehensive benefits package including health insurance, retirement plans, and paid time off. Compensation may vary by geographic location.
The Company values diversity in its workforce and encourages United States military veterans and service members who meet the qualifications to apply
Why work at AltaGas?
AltaGas is a North American energy infrastructure company with a focus on owning and operating assets that provides affordable energy to our customers. AltaGas assets include Washington Gas/WGL, SEMCO, and Petrogas. Our talented team, nearly 3,000 strong, leverages the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions – from the well sites of upstream producers to the doorsteps of homes and businesses to new markets around the world.
We deliver affordable natural gas to approximately 1.7 million customers’ homes and businesses through regulated natural gas distribution utilities across four jurisdictions in the United States and two regulated natural gas storage utilities in the United States. Learn more about our team, vision, and strategy.
To learn more about our mission: https://youtu.be/k1mrKDdsYW8?si=y1k3NOyHxgf4emdL
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For Canadian hires: AltaGas hires personnel on the basis of job-related qualifications. All qualified applicants will receive consideration without regard to a person's ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status or disability or any other characteristic protected by applicable law.
For U.S. hires: WGL/SEMCO/AltaGas offers a total rewards package that includes competitive pay, incentive bonus plans, holiday pay, 401K matching and a wide array of benefits. These benefits including medical, dental and vision coverage are designed to help you and your family stay healthy. We also have paid time off (PTO) to balance the demands of your work and personal life. Available benefits vary depending upon the specifics of the role.
U.S. affiliates of AltaGas are committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, ethnicity, religion, gender, age, national origin, marital status, sexual orientation, gender identity, family responsibilities, matriculation, physical or mental disabilities, political affiliation, genetic information, status as a protected veteran or any other characteristic protected by federal, state, or local law.
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What We Do
We are a leading North American infrastructure company connecting customers and markets to affordable and reliable sources of energy. Every day, we leverage the strength of our people and our assets to connect our customers with premier energy solutions – from the well sites of upstream producers, to the doorsteps of homes and businesses, to markets around the world. With a strong portfolio of assets in some of the fastest growing energy markets, including a prominent position in the Montney basin and Utilities in key U.S. jurisdictions, we are developing an integrated footprint capable of delivering sustained value to shareholders and customers for many years to come.
