Job Description
WGL - Contractor Support Associate I
WGL/Washington Gas has an immediate opening for a Contractor Support Associate to serve as a first level liaison between Field Operations and contractors for Washington Gas with respect to customer issues and invoice reconciliation and validation for meter set, meter relocation, and meter compliance tasks resulting from customer or construction generated requests.
You Will:
• Serves as liaison with Operations, Construction, Replacement, Customer Services, and Corporate Relations management teams to effectively communicate the status of projects to various internal and external audiences, including customers, contractors, and community representatives
• Serves as the primary contact for incoming telephone or written inquiries regarding work performed by meter contractors for Washington Gas and works closely with internal and external construction and operations personnel to respond to timely resolve the issue with a mutually agreeable solution
• Reviews results of post-job customer feedback surveys and compiles and reports on results
• Prepares and distributes reports on various projects completed by Meter and Regulator contractors; monitors and prepares reports on process performance and complaint resolution
• Identifies, recommends, and implements improvements and updates to customer requested work processes/solutions to optimize workflow and efficiency
• Validates contractor’s performance and billing and holds the contractor accountable for results based upon contractual agreements and established performance standards, processes all monthly accruals for Management’s signature
• Uses Washington Gas (WG) systems of records (SAP, EPRO, ARM) to document work, generate reports, and otherwise complete assignments
• Coordinates meter sets with contractors and builders (external customers) including, the establishment of customers' accounts as needed
• Monitors the O&M and Capital budgets
You Have:
• High School Diploma/GED required
• At least 0-2 Years experience ideally in Utility Operations or Construction
• Proven ability to use computer software and applications, including Microsoft Office, to share, retrieve, research and present business information logically and concisely verbally and in writing
• Demonstrated ability to establish rapport and effective working relationships with business partners, supervisors and peers and to resolve customer issues to the mutual benefit of the Company and the customer
• Experience with revising budget reports preferred
• Demonstrated knowledge of invoice processing or accounting functions preferred
We offer a competitive salary range of $55,000.00 to $79,500.00per year, commensurate with experience, education, and skills. In addition, we provide a comprehensive benefits package including health insurance, retirement plans, and paid time off.
The Company values diversity in its workforce and encourages United States military veterans and service members who meet the qualifications to apply
Why work at AltaGas?
AltaGas is a North American energy infrastructure company with a focus on owning and operating assets that provide clean and affordable energy to our customers. AltaGas assets include Washington Gas/WGL, SEMCO, and Petrogas. Our talented team, nearly 3,000 strong, leverages the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions – from the well sites of upstream producers to the doorsteps of homes and businesses to new markets around the world.
We deliver clean and affordable natural gas to approximately 1.7 million customers’ homes and businesses through regulated natural gas distribution utilities across four jurisdictions in the United States and two regulated natural gas storage utilities in the United States. Learn more about our team, vision, and strategy.
To learn more about our mission: https://youtu.be/k1mrKDdsYW8?si=y1k3NOyHxgf4emdL
For Canadian hires: AltaGas hires personnel on the basis of job-related qualifications. All qualified applicants will receive consideration without regard to a person's ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status or disability or any other characteristic protected by applicable law.
For U.S. hires: WGL/SEMCO/AltaGas offers a total rewards package that includes competitive pay, incentive bonus plans, holiday pay, 401K matching and a wide array of benefits. These benefits including medical, dental and vision coverage are designed to help you and your family stay healthy. We also have paid time off (PTO) to balance the demands of your work and personal life. Available benefits vary depending upon the specifics of the role.
U.S. affiliates of AltaGas are committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, ethnicity, religion, gender, age, national origin, marital status, sexual orientation, gender identity, family responsibilities, matriculation, physical or mental disabilities, political affiliation, genetic information, status as a protected veteran or any other characteristic protected by federal, state, or local law.
What We Do
We are a leading North American infrastructure company connecting customers and markets to affordable and reliable sources of energy.
Every day, we leverage the strength of our people and our assets to connect our customers with premier energy solutions – from the well sites of upstream producers, to the doorsteps of homes and businesses, to markets around the world.
With a strong portfolio of assets in some of the fastest growing energy markets, including a prominent position in the Montney basin and Utilities in key U.S. jurisdictions, we are developing an integrated footprint capable of delivering sustained value to shareholders and customers for many years to come.
