About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
Real Time Management (RTM) Supervisor as part of the Global Workforce Management team (WFM) is responsible for leading a team of Real Time Analysts who are engaged in real timeresource management of in-center and remote teammates. Establishes effective relationships with internal and external partners including Business Operations, WFM Planning and Client Teams to
ensure , staffing metrics, real time metrics and business goals are met. Communicates company policy information and requirements to staff and ensures operational decisions comply with policy.
Develops and motivates employees through regular coaching and feedback that leads to improved results that support the overall operations of the business.
Qualifications
Minimum Five (5) years BPO workforce management experience with at least 2 year of supervisory experience of leading a team of Real Time Analysts in a fast paced environment.
Experience in Planning and Scheduling will be an added advantage.Preferred Special Skills, Knowledge or Qualifications
- Overall 5+ years of experience in WFM
- 2 years of experience leading Real Time Management teams
- Ability to demonstrate and articulate understanding of key workforce management concepts
- Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Strong quantitative/analytical skills
- Excellent interpersonal, written, verbal and listening skills
- Comfortable working in a fast paced environment
- Absolute team player who consistently demonstrates respect, inclusion and an open mind
- Proven ability to coach to, and drive for, results and provide strategic value
- Leads a team of Real Time Analysts responsible for monitoring real time queue status, teammate adherence monitoring and working with the business to monitor and manage business KPIs.
- Ensures timely real time actions are taken as prescribed in the WFM playbook to protect key business metrics
- Executes communication strategy for real time coordination between RTA team and Internal / External stakeholders.
- Increases efficiency by recommending real time staffing strategies that support the needs of a multi-skilled customer contact center.
- Acts as Workforce Management liaison with internal and external site operations including home-based associates and metro/state offices.
- Serves as a trusted partner and advisor to leadership teams.
- Directs staffing alignment and resources to ensure minimal impact to customers by supporting the real time adjustment to staffing needs
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
Skills Required
- Minimum five (5) years BPO workforce management experience
- At least two (2) years supervisory experience leading Real Time Management teams
- Experience in planning and scheduling
- Proficiency with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco)
- Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Ability to demonstrate understanding of key workforce management concepts
- Strong quantitative and analytical skills
- Excellent interpersonal, written, verbal and listening skills
- Proven ability to coach to and drive for results
- Comfortable working in a fast-paced environment and being a team player
TaskUs Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TaskUs and has not been reviewed or approved by TaskUs.
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Healthcare Strength — Core U.S. materials and filings show medical, dental, vision, life insurance, and short- and long‑term disability are standard offerings. Feedback suggests the company consistently emphasizes solid health coverage across roles, with country‑specific enhancements in some markets.
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Retirement Support — Company filings confirm a 401(k) Savings Plan with an employer match (effectively up to a 4% match under the cited formula). Feedback suggests the program has clear categories and defined terms that candidates can verify at offer stage.
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Wellbeing & Lifestyle Benefits — Careers materials highlight robust wellness programs, including a clinician‑led Wellness & Resiliency focus and other culture perks. Feedback suggests these wellbeing supports are a notable differentiator versus typical sector offerings.
TaskUs Insights
What We Do
TaskUs is a different breed of BPO. We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, Data & AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology - powered by ridiculously smart people. TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.
