WF Development

OTSI (Object Technology Solutions, Inc) has an immediate opening for a WF Development Specialist 2

WF Development Specialist 2 (onsite Role)

MAJOR RESPONSIBILITES:

·         This role is best aligned to candidates with a workforce development, learning technology, and customer support background, with automation and AI experience viewed as a strong advantage rather than a strict requirement.

·         Primary Skill Requirements (Highest Priority)

·         Workforce development and learning operations experience.

·         Customer service and end-user support in a high-volume environment.

·         ServiceNow or similar ticketing/request management systems.

·         Learning Management System (LMS) administration and support.

·         Experience supporting learning experience platforms (LXP) and enterprise learning technologies.

·         Ability to analyze recurring requests and improve operational processes.

·         50% customer support and request management.

·         Approximately 50% automation, process improvement, and solution development.

·         Support learning platforms, training operations, and workforce development initiatives.

·         Develop scalable solutions that increase efficiency and reduce repetitive manual tasks.

QUALIFICATIONS AND EXPERIENCE

·         Strong workforce development or learning technology background.

·         Demonstrated customer-facing support experience.

·         Comfortable working across multiple enterprise learning platforms.

·         Problem solver with process improvement and automation mindset.

·         Skills and experience are more important than specific job titles.

·         Candidates with extensive experience are acceptable if aligned with budget expectations.

Preferred :

·         Experience with other learning platforms such as Degreed and similar LMS/LXP solutions.

·         Application support and troubleshooting.

·         Knowledge of onboarding, certification, training, or learning workflows.

·         Process documentation and continuous improvement.

·         Workday Learning experience (preferred).

·         Automation & AI Capabilities (Preferred)

·         Experience identifying opportunities to automate manual work.

·         Exposure to AI-powered productivity and automation tools.

·         Ability to build or support automated workflows that improve customer experience and reduce manual effort.

·         Experience with tools such as Microsoft Copilot, OpenAI-based solutions, or similar platforms is desirable but not required.