Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
As the WEM Partner Manager, your primary responsibility is to drive resale bookings and revenue through key WEM partnerships. You will be responsible for the overall success of the partnership, including partner management, reseller contracts, program activities, partner enablement, joint GTM initiatives, and driving revenue growth. This role reports to the Senior Director, Business Development and will require collaboration with Sales, SalesOps, Solution Consulting, Marketing, PS, Product Management, Finance and others.
Key Responsibilities:
- Align with Five9 Sales and key partner staff on joint customer opportunities, GTM strategy, growth opportunities, and sales pursuits
- Support special bid pricing and negotiations with partners as required.
- Enable Five9 sales and partner sales teams with cross-training of joint solutions
- Support execution of Five9 reseller contracts and amendments, SKU creation, financial tracking and other SalesOps efforts
- Engage with internal/external product and partner marketing staff to produce compelling assets and customer materials
- Partner with sales and partner marketing staff on joint event and GTM activities
- Track pipeline for assigned WEM partners and monitor overall activities toward achieving quarterly and annual bookings targets
- Engage with SalesOps and Finance to track and manage partner performance, overage/usage issues, SOW requirements, etc.
Desired Qualifications:
- 3+ years of Contact Center (CCaaS) and/or AI experience; Understanding of these markets and key adjacent technologies
- Significant Sales, Marketing and/or Business Development experience and proficiency in engaging with partners
- Understanding and history with SaaS and/or reseller contracts; strong negotiation skills and ability to manage complex challenges (internal and external)
- Ability to travel 30% of the time for various events, conferences, meetings, etc.
- Excellent presentation and communication skills – virtual and in-person
- Ability to interface well with sales, product, marketing, and leadership staff
- Proficiency with standard business management tools (SFDC, Excel, PowerPoint, and other systems)
Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Skills Required
- 3+ years of Contact Center (CCaaS) and/or AI experience
- Significant Sales, Marketing and/or Business Development experience
- Understanding of SaaS and/or reseller contracts
- Excellent presentation and communication skills
- Proficiency with standard business management tools
Five9 Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Five9 and has not been reviewed or approved by Five9.
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Healthcare Strength — Employer-paid employee premiums, multiple plan options, and broad coverage across medical, dental, vision, disability, FSAs, and EAP are emphasized as core elements of the package. These features position healthcare as a standout component of total rewards.
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Equity Value & Accessibility — Equity grants and an ESPP are highlighted as meaningful parts of total compensation. Feedback suggests these stock components can materially enhance overall pay when company performance is favorable.
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Fair & Transparent Compensation — Public job postings include salary ranges and company materials describe formal peer benchmarking of pay. These practices indicate structure and visibility around compensation decisions.
Five9 Insights
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
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