Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.
We pride ourselves on our values which drive the level of care that we deliver to our patients:
- Here For You (An attitude of service, empathy, and availability)
- Own It (Drive and ownership)
- Do the Right Thing (High integrity)
- Be Positive (Great attitude and a can-do positive approach to challenges)
Join our team and make a positive impact on the lives of others! We are looking for a Wellness Coordinator for our Caregiver Wellness team.
This role is remote with potential travel to our main office in Lake Success, NY and/or the FreedomCare hub closest to you.
Department & Position Overview:
The Wellness Coordinator role focuses on enhancing the Caregiver’s experience by deconstructing complex benefits concepts into digestible pieces to ensure the comprehension of benefits, drive utilization, and improve caregiver satisfaction
The Wellness Coordinator role provides exceptional customer service while delivering benefits orientations and assisting with health plans, employment verifications, and more.
Every Day You Will
- Conduct individualized orientations for our Caregivers to educate them on benefits available to them, ensuring a clear understanding of options, enrollment processes, and maximizing their benefits.
- Providing accrual status and processing sick time through Empeon and Medflyt, as needed
- Updating Caregiver information, as needed, to ensure the delivery of care packages
- Complete employment verifications in a timely manner using Salesforce, Empeon and Knowledge Base to retrieve accurate information
- Provide clear call summaries through detailed notes on Talk Desk with defined action items for follow up as needed
- Work in FlexFacts portal to assist with reimbursements and allocating funds
- Commuter Benefit forms
- Reimbursements for Childcare
- Completed email cases assigned to you in Salesforce data base within 24 – 48 hours
- Answering calls that come in on the shared line and must ensure we provided first contact resolution
- Ability to navigate multiple platforms in a fast-paced environment
- Demonstrate ability to navigate challenging conversations and address caller's concerns with empathy and compassion.
- Consistently meet internal service level agreements and metrics
Ideal Candidate Will Possess:
- 1+ years of relevant experience in a similar position
- Experience in high-volume inbound and outbound call environment
- Proven track record of strong customer focus and adaptability in a high call volume environment
- Effective written and verbal communication skills with the ability to engage with diverse audiences
- A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience.
- Ability to multitask, set priorities, and manage time effectively
- Technical proficiency with the ability to navigate through multiple systems; while maintaining attention to detail and data accuracy
- Demonstrates fluency over all tools and resources specific to the role, with heavy reliance on Excel
- Ability to embrace change and departmental growth in an evergreen environment
Why work at FreedomCare?
We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.
This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!
At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, citizenship or immigration status, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
#INDHV
At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $18.00 and $23.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.
Salary Range
$18—$23 USD
Top Skills
What We Do
FreedomCare is a fast-growing homecare provider in the U.S. which has served over 75,000 patients and caregivers across the country. Here at FreedomCare, we help people get care from a loved one, someone they can rely on.
So why did we choose to serve this mission?
Unfortunately, traditional home care isn’t a perfect solution for those in need. Here at FreedomCare, we truly care about our patients and aim to prove it through our total commitment to their needs. With high caregiver turnover rates and frequent hospitalizations, we knew there had to be a better solution to increase quality of life for patients. Caring for loved ones can require a great deal of commitment, and caregivers need to receive pay. FreedomCare makes that happen.
How does FreedomCare stand out from any other caregiver/HHA agencies or programs?
-Fewer hospitalizations: family/friend caregivers’ involvement in care after
hospital discharge reduces readmission rate by ~25%
-Reduced medical costs: patients get better care and stay clear of hospitals
-Decreased caregiver turnover: 50% less likely when caregiver is a trusted family member or friend
-Happier patients & caregivers: ~4,000 5-star reviews
Join us in making quality home care a reality for those in need across the United States