The Role
Provides customer service and product advice in a wellness retail store, supports sales and unit targets, promotes new products and specials, maintains merchandising standards, performs stock counts and expiry checks, and assists with point-of-sale cash handling, store opening and closing, and shrinkage prevention.
Summary Generated by Built In
Customer Experience
- Be professional
- Approach all customers, greet, smile and offer assistance
- Identify customer needs in order to provide optimal experience
- Takes responsibility for serving the customer and finding solutions to customers’ queries
Apply Selling Skills
- Meet customers needs and expectations by asking, listening to and advising customers as to options/services/products available
- Offers alternatives to the customer if merchandise is not available
- Achievement of sales and unit targets
- Knows what new lines and promotions have come into the store
Store Disciplines & Productivity
- Opening & closing procedures are followed
- To ensure all merchandising principles are in place always and that every item is ticketed
Minimise Shinkage
- Ensure accurate stock counts & checking of product expiry dates
- Cash handling - assist at point of sale and with cash ups
Requirements
- Minimum 1 year Wellness Warehouse experience as a Sales Assistant
- Applicable Wellness Academy Foundation Training & Specialisation Training
- All supplier training
- Fully computer literate
- Great written and verbal communication skills
- Ability and willingness to work weekends and extended retail hours
- Competency Assessment Achieved
Benefits
- Remuneration
based on a ‘cost to company’ model and performance incentives.
- All
permanent team members are required to join the company’s provident fund and
risk benefit.
- Medical aid
options are available.
- Birthday
leave
- Team member
discounts on in-store and online purchases
- Ongoing
learning and development through our in-house Wellness Training Academy and
supplier training.
- Opportunities to be involved in CSI initiatives, events, and experiences
(environmental and social)
Skills Required
- Minimum 1 year of Wellness Warehouse experience as a Sales Assistant
- Wellness Academy Foundation Training and Specialisation Training
- Completion of all supplier training
- Computer literacy
- Strong written and verbal communication skills
- Ability and willingness to work weekends and extended retail hours
- Achieved competency assessment
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The Company
What We Do
Wellness Warehouse is a South African natural-health retailer with more than 50 stores and an online shop. It curates supplements, health and fitness products, free-from foods, clean beauty essentials, family and baby care items, and eco-friendly home goods. The company aims to support customers’ holistic wellness journeys through carefully selected products, ingredient standards, conscious consumerism, and knowledgeable in-store and online guidance.
