About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: TaskUs provides world-class benefit packages with competitive industry salaries to all its employees. With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a People First culture. We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employee's career within TaskUs. Come be part of TaskUs that supports People First by applying today!
Wellness and Resiliency Manager
TaskUs is looking for a Wellness and Resiliency Manager to lead and promote our “Frontline First” approach to ensure our employees are productive, resilient, and enjoy coming to work. A successful candidate for this role will be a seasoned people manager in a corporate setting with a strong operational background, who is passionate about and well-versed in employee wellbeing. TaskUs believes that maintaining happy and healthy employees is essential in what we do. Wellness is a full integration of physical, mental, and spiritual well-being, fueling the body, engaging the mind, and nurturing the spirit.
As a People-First Organization, we fully understand the importance of taking a holistic view when considering the well-being of our Employees and we want to offer avenues for all employees to bolster and restore their overall wellbeing.
Imagine yourself going to work with one thing on your mind: improving the well-being of employees. We’re looking for people who are passionate and have the desire to lead our wellness teams as they execute coaching interventions to bolster employee resilience, help them reach goals and/or overcome obstacles.
Job Summary:
The Wellness Manager is responsible for implementing and overseeing employee wellness operations at scale. This role requires strong leadership, strategic thinking, and cross-functional collaboration to align wellness initiatives with organizational goals. This position requires critical business acuity, ability to handle complex stakeholder relationships, strong competency to manage internal and vendor employees, interpret data, manage budgets, and demonstrate measurable ROI from strategies that support overall business performance.
Responsibilities Include:
Execute at scale TaskUs’s holistic wellness programs tailored to the needs of a BPO workforce, specifically for workflows with egregious, highly stressful, or disturbing content.
Partner with HR, Operations, and other stakeholder teams to integrate wellness into core employee experiences throughout the employee lifecycle.
Organize/Oversee wellness-related events, and webinars focused on preventive care and overall well-being.
Oversee end-to-end Wellness and Resiliency function and service delivery, managing the operations and performance of a team of life coaches and vendor clinicians
Ensure 24/7 coverage (when applicable) of the site and that coaches and clinicians are adherent to the requirements for each workflow.
Conduct weekly meetings with individual coaches and the team to review goals and expectations, caseload management, group activities planned, outreach programming, challenges, and wins.
Evaluate and review emergency/crisis plans prepared by the Coaches and ensure proper endorsement/referral to mental health professionals
Provide continuous professional development opportunities for coaches through internal and external training (when available/appropriate)
Gather data to report to the Director of Research and Data Analytics for Resiliency and other key stakeholders. Use data analytics to track trends, measure success, and refine wellness approaches in collaboration with the Wellness Research Division.
Present wellness program information to clients, and site leadership meetings. Prepare reports and presentations for senior leadership that link wellness efforts to organizational performance.
Align wellness strategies with business KPIs (e.g., attrition, absenteeism, productivity, employee satisfaction, burnout).
Conduct recurring cost-benefit analysis of wellness initiatives and provide ROI reports to leadership.
Manage the site wellness budget to ensure efficient allocation of resources and maximizing program value.
Evaluate vendor partnerships and negotiate wellness-related services that are cost-effective and scalable for a large workforce.
Requirements:
Bachelor’s degree in either fields related to Business Administration, Operations, or fields related to Psychology, Social Work, Public Health
3+ years of experience in people management
3+ years of experience in a business setting, preferably in a BPO setting
Bi-Lingual: Spanish/English, fluency in written and spoken English
Proven ability to scale operations, optimize workflows, and implement automation tools
Strong analytical, project management, and stakeholder communication skills
Proficient in using business intelligence and data tools to extract and analyze data
Demonstrated high level of discretion and confidentiality
Passion and strong interest in psychological health and wellness
Preferred:
Minimum 3 years experience managing wellness operations at scale in a BPO setting.
Work experience in a global company
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
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What We Do
TaskUs is a different breed of BPO. We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, Data & AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology - powered by ridiculously smart people. TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.
