About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
Director for Wellness and Resiliency, Strategic Account
The TaskUs Wellness & Resiliency Program is a unique support service provided to our employees, globally. We are looking for a Director for Wellness and Resiliency to oversee all aspects of this program globally for a strategic account.
In this role, you will work closely with Wellness & Resiliency Managers, typically one per site, who in turn lead teams of Life Coaches, Licensed Mental Health Professionals, and Vendors. You will work closely with cross-functional teams such as Operations, Client Services, Recruitment, and Compliance. You will regularly lead client-facing meetings and site visits. You will develop the materials and manage the Strategic Account Review sessions with key clients which include wellness scorecards, advanced planning sessions, presentation formats, and multi-year strategic plan outcomes. You will also own the reporting and updates on wellness initiatives and vision. You will report to the Sr. Director of Wellness and Resiliency and work closely with other senior leaders to ensure your work is in line with the broader departmental and company strategy.
Responsibilities Include:
- Lead and manage wellness initiatives and oversee end-to-end Wellness and Resiliency functions for a global client
- Ensure wellness initiatives are aligned and remain compliant with the client’s Statement of Work
- Partner consistently with TaskUs Client Services and Operations personnel as one team
- Serve as the main point of contact for the client’s wellness department leaders and other stakeholders
- Evaluate and review Wellness programming regularly to ensure compliance and quality control
- Initiate specific programs, activities, and projects between and among sites related to wellness
- Gather data to report to senior leadership, cross-functional stakeholders, and clients
- Partner with stakeholders across multiple departments, sites, and geographies to promote wellness and resiliency initiatives and requirements, and ensure client satisfaction
- Support business reviews with thought leadership and present growth opportunities in this forum
- Lead audit and compliance reviews, prepare presentation decks in partnership with Data and Research Team
- Represent the department in client-facing meetings and events, translate internal actions into client objectives
- Socialize and implement future or changing client requirements regarding wellness
- Design and facilitate advanced and more complex (leadership, customized) wellness sessions and initiatives
- Offer solutions utilizing persuasive themes and effective project management strategies
- Develop a deep understanding of the TaskUs portfolio of Services and Solutions and articulate these to the client
- Establish goals, analyze growth, and provide accurate/complete submission of required progress reports, forecasts, and status of opportunities within wellness
- Develop strategic visions and plans for the account, and rally the team to execute
- Identify account growth opportunities and collaborate with stakeholders to ensure growth
Minimum Qualifications:
- Master’s Degree in Psychology, Social Work, or similar tracks
- Minimum 10 years experience in mental health
- Minimum 5 years experience in people management and supervision
- Minimum 2 years experience managing international teams
- Flexible with work hours to support client meetings or senior-level visits across geographical locations and time zones
- Exceptional presentation acumen and experience
- Superior strategic thinking and problem-solving skills
- Outstanding communication skills, with a strong emphasis on listening skills
- Excellent interpersonal and leadership skills
- High level of discretion and confidentiality
- Ability to travel 25% of the time, both domestically and internationally.
- Energetic and self-motivated
- Able to work both independently and on a team
Preferred Qualifications
- Experience working with stakeholders managing customer care, call center, and/or back office operations
- Experience presenting and leading discussions at the VP-, and C-level regarding negotiations, business development, and relationship management
- Experience presenting research and data to a non-technical audience
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
What We Do
TaskUs is a different breed of BPO. We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, Data & AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology - powered by ridiculously smart people.
TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.
