Position Title: Welcome Officer Intern
School/Campus: Enko La Gaieté Secondary, Yaoundé
Reports To: Admission Manager
Duration: 3 Months (Full-Time)
Job PurposeThe Welcome Officer Intern serves as the first point of contact for Enko La Gaieté Secondary. This role is crucial in delivering a warm, professional, and organized experience for parents, visitors, students, and staff. The intern will support front-office operations, handle incoming communications, and assist the administrative team with daily campus operations over a 3-month period.
Key Responsibilities1. Reception & Front Desk OperationsWelcome parents, guests, vendors, and visitors warmly and direct them to the appropriate office or staff member.
Maintain a tidy, organized, and welcoming reception area.
Manage the visitor logbook/register, ensuring safety protocols and security check-ins are followed.
Receive, log, and route incoming phone calls, generic emails, and physical mail/deliveries to the relevant departments.
Provide basic information regarding school schedules, admissions procedures, and campus events to visiting or inquiring parents.
Receive parent requests or messages and ensure they are promptly routed to teachers, coordinators, or school administration.
Assist in organizing parent-teacher conferences, open days, or school events hosted at the reception or campus common areas.
Assist the HR and Administrative teams with data entry, filing, scanning, and document archiving.
Help track student arrival/tardiness logs at the front desk when required.
Manage the scheduling of meeting rooms or administrative appointments as directed.
Perform other administrative tasks assigned by the Administrative Lead or Head of School.
Education: Currently pursuing or recently completed a Higher National Diploma (HND/BTS), Bachelor’s degree in Executive Secretariat, Communications, Business Administration, Hospitality, or a related field.
Language Skills: Bilingual in English and French (fluent verbal and written communication in both languages is essential for interacting with our international parent community).
Technical Skills: Basic proficiency in Microsoft Office (Word, Excel) and Google Workspace (Gmail, Docs, Sheets).
Interpersonal Skills: Outstanding customer service orientation, professional presentation, warm demeanor, and strong listening skills.
Organizational Skills: High attention to detail, ability to multitask in a busy environment, and strong time management.
Hands-on professional experience within an international school setting.
Mentorship from experienced administrative and operational professionals.
Internship certificate and recommendation letter upon successful completion.
Skills Required
- Currently pursuing or recently completed an HND/BTS or bachelor's degree in Executive Secretariat, Communications, Business Administration, Hospitality, or a related field.
- Fluent written and verbal communication in both English and French.
- Basic proficiency in Microsoft Office, including Word and Excel.
- Basic proficiency in Google Workspace, including Gmail, Docs, and Sheets.
- Strong customer service orientation and professional presentation.
- Warm demeanor and strong listening skills.
- High attention to detail, multitasking ability, and strong time management.
What We Do
Enko Education is a fast-growing network of African international schools (K-12) dedicated to increasing access for African students to the world's leading universities. By offering high-quality international programs, including the International Baccalaureate (IB), Enko provides a launchpad for learners across Africa to thrive on a global stage while remaining rooted in their home countries.
