The Weekend IT Help Desk Technician provides technical support and assistance to end-users primarily during weekend shifts. This role involves troubleshooting hardware, software, and network issues, ensuring timely resolution, and delivering excellent customer service in a fast-paced environment.
Key Responsibilities- Act as the first point of contact for IT-related issues reported by users via phone, email, or ticketing system during weekend shifts.
- Diagnose, troubleshoot, and resolve technical problems related to desktop/laptop hardware, software applications, printers, and network connectivity.
- Assist with user account management tasks such as password resets and access permissions.
- Document support requests, solutions, and escalation steps accurately in the ticketing system.
- Provide clear instructions and guidance to users on IT tools and best practices.
- Escalate complex issues to higher-level IT teams or specialists when necessary.
- Assist in maintaining IT asset inventory and supporting routine system maintenance tasks.
- Contribute to knowledge base articles and FAQs to improve support resources.
- Follow up with users to confirm issue resolution and gather feedback.
- Proven experience in help desk or technical support roles, preferably in a corporate or IT service environment.
- Familiarity with common operating systems such as Windows and macOS.
- Strong troubleshooting skills for hardware, software, and networking issues.
- Basic knowledge of Active Directory and user account management.
- Excellent communication and customer service skills.
- Ability to work independently during weekend shifts.
- Availability to work weekends, with flexibility for occasional extended hours.
This weekend role focuses on hands-on technical support during non-business hours, ensuring consistent IT assistance and user satisfaction outside of the regular workweek.
Top Skills
What We Do
Red Cup IT is an enterprise-grade IT firm that provides MSP, MSSP, Project Delivery, and Skill Augmentation solutions. We have been in business for twelve years and support clients across the United States. Our hallmark is the delivery of skillsets in more than 100 IT solutions and SaaS applications. Red Cup IT’s technical staff constantly cross-train across their specializations.
Our company culture is unusual for firms of our nature. We strongly believe in IT skill transfer and knowledge sharing. Our customers’ business and IT leaders appreciate that we take care of the technical details so that they can focus on their strategic and business missions. Our end users appreciate the white glove support we provide. We focus on vendor relationship development and know how to get the most out of our partnerships on behalf of our clients.
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