Responsibilities
- Build strong relationships with WEBTOON community members and resolve their questions through our official support channels.
- Respond to incoming user inquiries, complaints, feedback, and reports
- Follow operational processes and procedures to address issues and maintain positive user support experience
- Stay up to date on new site features and improvements Work with other departments to track and resolve bugs and other technical issues
Requirements
- 1-2 years' experience in community or user support. Must have experience with Zendesk
- Native-level proficiency in Thai, Indonesian, or Traditional Chinese.
- Technically savvy and able to quickly learn new systems
- Ability to understand and analyze complex cases
- Culturally aware of trends and pop culture in United States
- Must have experience working with multicultural company
Top Skills
What We Do
Wattpad. Where Stories Live.
Wattpad’s vision is to entertain and connect the world through stories. The global multi-platform entertainment company uses the power of community and technology to enable the creation and distribution of content across a variety of formats. Its flagship app, Wattpad, is home to a community of more than 90 million people who spend over 23 billion minutes a month engaged in original stories. Tap by Wattpad, the company’s second storytelling product, offers short, chat-based stories in over a dozen languages. Wattpad Studios co-produces stories for film, television, digital and print, together with industry partners. Wattpad Brand Partnerships offers a full suite of advertising products to help brands build deep engagement with Gen Z consumers. The company is proudly based in Toronto, Canada.
