As a Website Support Specialist (L1), you must possess superior problem-solving and communication skills and have a working knowledge of web-building software, basic HTML & CSS website coding principles and best practices. You have experience working in a support role related to websites and web interfaces. Collaborating closely with the Customer Success, OEM and Development teams and vendor partners, you ensure timely resolutions to website-related requests. You are service-oriented, curious, flexible, enjoy investigating, analyzing, and solving problems and can work independently as well as in collaboration with other team members. You are not afraid to ask questions! Your academic and professional experience has instilled a sense of urgency without compromising the integrity of results. You will develop and maintain a strong understanding of the automotive industry, company culture, products, services, and integrated marketing strategies. Knowledge of Salesforce, Jira, and automotive inventory management is a plus.
This is an entry level, full-time, salaried position, located onsite in our Phoenix, AZ office. Candidates must reside within daily commuting distance to our Phoenix location.
Responsibilities
- Attain working knowledge of Team Velocity’s products, processes, integrated strategies and our proprietary technology platform, Apollo®
- Prioritize and resolve website support-related requests in a timely and accurate manner via email, phone, and web submission
- Assist Onboarding, OEM and Customer Success teams with maintenance of website content and inventory management as needed
- Analyze, document and report product malfunctions and technical issues via company tracking systems; escalate issues as needed
- Keep up to date with the latest product enhancements and functionality
Additional Responsibilities
- Be a student of the industry! Hone your understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies
- Assist customers using Apollo® web-building programs
- Collaborate with cross-functional teams including account managers, vendors, developers, and content creators to resolve complex issues
Requirements
- Bachelor’s degree
- 1+ years of relevant experience in Customer Support or similar role
- Understanding of HTML, CSS, web-building software, and content management systems
- Ability to quickly learn new software programs and systems
- Exceptional organization, prioritization, time management skills, and comfortable managing multiple tasks in a fast-paced environment
- Strong customer-facing communication and interpersonal skills
- Problem solver with an ability to communicate technical issues clearly and concisely
- Positive attitude with patience and empathy displayed through all interactions
Compensation
This entry level position offers an annual starting salary of $45,000, commensurate with experience. Participation in company benefit offerings includes medical, dental, vision, 401(k)/matching, paid vacation, wellness, and more.
Next Steps
If you are interested in this position and believe your experience is a perfect fit, please COMPLETE the online application. Please be sure to include a current resume along with your contact information. Incomplete submissions will not be considered. No phone calls please.
ABOUT TEAM VELOCITY
Team Velocity is a full-service marketing agency serving the automotive industry, providing fully integrated marketing solutions to OEMs and dealerships nationwide. We are revolutionizing the automotive industry with cutting-edge technology to help dealers sell and service more cars. Made by dealers for dealers, Team Velocity’s proprietary technology platform Apollo® analyzes consumer behavior to predict who will buy, what they will buy, and when they are ready to service. Apollo automates the entire communication process by delivering hyper-personalized campaigns across every touchpoint, maximizing ROI, and lifetime revenue.
Our vision is to serve our clients with a single technology platform that empowers them to execute intelligent marketing across every online and offline channel. We aim to deliver a frictionless consumer experience, from the initial engagement to a final transaction.
Our team members are hard-working and driven to achieve success for our clients and our unique culture promotes creativity, camaraderie, and success.
Skills Required
- Bachelor's degree
- 1+ years of relevant experience in Customer Support or a similar role
- Understanding of HTML and CSS
- Understanding of web-building software
- Understanding of content management systems
- Ability to quickly learn new software programs and systems
- Exceptional organization, prioritization, and time management skills
- Ability to manage multiple tasks in a fast-paced environment
- Strong customer-facing communication and interpersonal skills
- Ability to communicate technical issues clearly and concisely
- Problem-solving ability
- Patience and empathy in customer interactions
- Knowledge of Salesforce
- Knowledge of Jira
- Knowledge of automotive inventory management
What We Do
Team Velocity Marketing is a data-driven marketing agency specializing in the automotive industry. The company provides the Apollo Customer Experience Platform (CXP), which digitizes the car buying and vehicle ownership processes. By integrating marketing, digital retailing, and store execution, Team Velocity enables automotive retailers to deliver frictionless consumer experiences from initial engagement to final transaction across both online and offline channels.
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