Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
We’re looking for a Website Product Owner to lead the vision, strategy, and execution of Five9’s global corporate website. In this role, you will own the website roadmap, partner with cross-functional stakeholders, and drive digital experiences that support campaigns, product launches, and customer engagement. You will translate business needs into actionable requirements, collaborate closely with designers and developers, and ensure the website continues to evolve as a powerful marketing and sales asset. This role will ensure our website is a high-performing, customer-centric digital property that drives engagement, lead generation, and measurable business outcomes.
Key Responsibilities:
- Develop and own the website product vision and roadmap, aligning with overall marketing and business goals.
- Manage and prioritize the website backlog, scoping requests into clear user stories with defined acceptance criteria.
- Partner with marketing stakeholders (campaigns, product marketing, demand gen, events, SEO, creative, international) to deliver high-impact web updates.
- Collaborate with UX/UI designers and developers to ensure intuitive, user-friendly, and accessible web experiences.
- Support major launches and campaigns, ensuring webpages and digital assets are delivered on time and with high quality.
- Define and track KPIs for website performance, user engagement, and conversion.
- Drive continuous optimization through analytics, user testing, and A/B testing.
- Maintain governance of website standards, accessibility, and brand consistency.
- KPI Dashboards & Performance Tracking
- Develop, own, and maintain dashboards to track website KPIs, including traffic, engagement, conversion, SEO rankings, and campaign performance.
- Translate data insights into actionable recommendations for stakeholders.
- Partner with analytics teams to ensure robust data governance, accurate tracking, and integration with MarTech/CRM systems.
Qualifications:
- Bachelor’s degree in Marketing, Business Administration, Computer Science, or related field.
- 3+ years of experience in product management, website management, or digital product ownership.
- Strong understanding of Agile methodologies (Scrum, Kanban).
- Experience with Jira and other backlog/project management tools.
- Excellent communication and stakeholder management skills.
- Analytical and data-driven, with experience in website analytics and testing platforms.
- Familiarity with CMS platforms (Drupal preferred) and UX best practices.
Preferred Skills:
- Certified Scrum Product Owner (CSPO) or equivalent.
- Experience in B2B SaaS or technology companies.
- Knowledge of SEO best practices and digital marketing strategies.
- Basic understanding of HTML, CSS, and web development processes.
- Experience with marketing automation (Marketo) and CRM systems (Salesforce).
Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Top Skills
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
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