Web QA Analyst

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

About the Role

Genesys is seeking a Web QA Analyst to help ensure the quality, consistency, and performance of our digital experiences. In this role, you will conduct quality assurance across Genesys.com and related web properties, validating functionality, user experience, accessibility, and visual accuracy throughout the development and release lifecycle.

Working closely with Web Engineering, Digital Experience, and Marketing teams, you will identify defects, verify requirements, and help deliver high-quality web experiences to customers worldwide.

What You'll Do

• Conduct visual, functional, regression, and exploratory testing across Genesys web properties and related applications.
• Review staged and production-ready web pages to validate layout, content, responsiveness, and overall user experience.
• Create, maintain, and execute test plans and test cases for new features, enhancements, and releases.
• Identify, document, and validate defects while partnering with developers to resolve issues.
• Verify that implemented experiences accurately reflect approved designs, requirements, and acceptance criteria.
• Test website functionality across browsers, devices, and screen sizes to ensure a consistent user experience.
• Validate accessibility, usability, and web quality standards across digital experiences.
• Test forms, integrations, widgets, and other interactive components to ensure reliable performance.
• Participate in sprint planning, release testing, and production validation activities.
• Track testing results and provide clear, actionable feedback to stakeholders.
• Contribute to QA processes, documentation, and continuous improvement initiatives.

What You'll Bring

• 2+ years of experience in web quality assurance, software testing, or digital experience validation.
• Experience testing enterprise websites, web applications, or customer-facing digital experiences.
• Strong understanding of QA methodologies, test planning, defect management, and release validation.
• Working knowledge of HTML, CSS, JavaScript, and modern web technologies.
• Experience working with CMS platforms and content-driven web architectures; WordPress experience is a plus.
• Familiarity with browser developer tools, Lighthouse, accessibility testing tools, and related QA platforms.
• Understanding of web accessibility standards, responsive design principles, and cross-browser compatibility testing.
• Strong troubleshooting, analytical, and problem-solving skills with exceptional attention to detail.
• Experience working within Agile development environments.
• Excellent communication skills and ability to collaborate effectively with distributed teams.

Preferred Qualifications

• Experience with automated testing frameworks and QA automation tools.
• Familiarity with CI/CD pipelines and modern web deployment practices.
• Basic knowledge of web performance optimization and security best practices.
• Experience supporting global, multilingual websites and digital experiences.

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About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.