Lead Web Producer

Lead Web Producer
 

Are you looking for a place where you can bring your strong leadership, project management, and technical skills to manage the team effectively and deliver high-quality web content?

Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.
 

Bring your experience and be empowered to innovate.

As a Lead Web Producer on the Digital Marketing team, a typical day for you will include:

• Manage a team of Web Producers and/or Senior Web Producers, providing direction, support, and performance feedback.
• Oversee website updates and quality assurance processes, ensuring projects are completed on time and within scope. Remove blockers for the team and resolve any ambiguities. Prioritize competing tasks for direct reports.
• Manage the project management platform, prioritizes tasks, and serves as a point of escalation.
• Train/onboard current team members and new hires with processes and department platforms.
• UAT testing of websites for functionality and issues. This information is shared with the IT department for correction.
• CRO implementation and testing. These are experiments run on specific websites to see what improves to gain knowledge of visitors taking a desired action and becoming customers.
• Utilize knowledge of HTML, CSS, JavaScript, and content management systems to guide and assist the team. Serve as an escalation point for complex requests.
• Ensure that all web content adheres to usability and accessibility best practices, providing a seamless user experience for all visitors.
• Use web analytics platforms to monitor and improve website performance, making data-driven decisions to enhance user engagement.
• Demonstrate strong project management and organizational skills, multitasking and prioritizing tasks effectively.
• Foster a collaborative environment, facilitating effective communication and teamwork within the team.
• Build and maintain a strong network of contacts within the organization (legal, marketing, SEO, development, engineering, etc.) and learn who's job function can remove blockers for the team.
• Apply creative problem-solving skills to overcome challenges.
• Assist with the rotation of afterhours management of major outages by ensuring notifications are made to marketing leadership and technical teams are aware and can investigate the outage.

Bring your skills and be inspired to achieve success.

(Required qualifications)

• Experience:
  • 3+ years of experience in web production, digital operations, or content management in progressive roles
  • 3+ years of experience with CMS platforms 
  • Project management experience a plus
  • Multi-brand, multi-unit experience a plus
  • Franchise experience a plus
  • Experience supervising employees a plus
• Skills:
  • Familiarity with web analytics platforms.
  • Highly detail-oriented and deadline-driven.
  • Excellent written and oral communication skills, including strong interpersonal and presentation skills.
  • Self-starter.  Ability to work autonomously.
  • Experience with the Agile software development methodology (specifically Scrum framework).
  • Demonstrates experience in developing positive working relationships with partners and clients (internal and external).
  • High computer literacy including strong experience with Microsoft Word, PowerPoint, Excel and Outlook is required.  
  • Ability to work under pressure in a dynamic, fast-paced and multidimensional environment and with cross functional teams.
• Education:
  • Bachelor's Degree in Digital, Marketing, Communications, Technology or related field required.  
• Schedule / in-office requirements:
  • Hybrid working model; Monday-Wednesday in office, Thursday/Friday from home.
  • Our office locations are at:
    • 500 E John Carpenter Fwy, Irving, Tx
    • 1010 N University Parks Drive, Waco, Tx

Bring your goals and be enabled to reach them.

• Competitive Pay: Commensurate with experience
• Schedule: Full-time, Monday - Friday
• Benefits: Check out our benefits offerings here:
  • Neighborly Benefits (flimp.live)
• Financial Benefits:  Equity and bonus opportunities

Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

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Brand:

Neighborly - USA Shared Services