Web Producer, Marketing

About the role

As the Web Producer on Chime’s Marketing team, you will be responsible for managing and executing the end-to-end web production process and publishing for Chime.com. This role is responsible for hands-on content management, web development, optimization, QA, and ongoing maintenance. You’ll work with cross-functional teams, including Marketing, Creative, Product, Corporate Partnerships, and Engineering, to ensure the website meets business objectives, supports campaign efforts, adheres to SEO and WCAG compliance, and delivers a seamless user experience aligned with Chime’s brand standards. 

The base salary offered for this role and level of experience will begin at $82,620 and up to $114,800. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. 

In this role, you can expect to

• Oversee content management and development of web pages using a CMS platform, handling the production, editing, optimization, and maintenance of various content types, including components, templates, and media assets. 
• Effectively manages and prioritizes multiple web requests of varying complexity from intake through publishing. Define the project scope, implementation strategy, and technical feasibility, while ensuring timely execution from concept to publishing.
• Collaborate closely with content creators, designers, and engineers to execute web projects that align with stakeholder objectives and goals. Leverage information architecture best practices, creativity, and user experience principles to deploy web updates using various system platforms and coding methods.
• Provide continuous training and guidance to cross-functional teams on effectively using the CMS, ensuring adherence to web publishing guidelines and standards for consistency, usability, and performance.
• Conduct comprehensive QA, proofreading, and template testing to meet usability and user experience requirements. Ensure compliance with SEO principles, web standards, and accessibility. Troubleshoot and resolve any issues related to content publishing, layout inconsistencies, or functionality.
• Evaluates and establishes effective CMS content architecture and taxonomy, ensuring adherence to best practices for naming conventions and content structures.
• Skilled in utilizing complex web components, including schema, metatags, database publishing, and analytics tracking, to enhance site functionality and data integration.
• Drives improvements in CMS processes and contributes to functional testing and documentation. Identifies and resolves CMS-related issues, while providing training and support to other users to ensure smooth content management operations.

To thrive in this role, you have

• 2-5 years of experience in web production, digital content management, and/or marketing, preferably in tech, consumer finance, or innovative consumer brands.
• Advanced expertise in WordPress or similar CMS platforms, with experience managing large, complex content libraries.
• Strong understanding of UX and SEO principles, with a focus on optimizing web performance and enhancing user engagement.
• Detail-oriented with experience in content QA, proofreading, and functional testing.
• Solid project management and organizational processes, with excellent analytical and problem-solving skills.
• Effective communication skills, able to interact with both technical and non-technical audiences.
• Proficient in HTML, CSS, and JavaScript, with knowledge of debugging tools and software.
• Familiarity with Agile methodologies, Jira, and Scrum is a plus.

A little about us

At Chime, we believe that everyone can achieve financial progress. We’re passionate about developing solutions and services to empower people to succeed. Every day, we start with empathy for our members and stay motivated by our desire to support them in ways that make a meaningful difference. 

We created Chime—a financial technology company, not a bank*-- founded on the premise that basic banking services should be helpful, transparent, and fair. Chime helps unlock the access and ability our members need to overcome the systemic barriers that block them from moving forward. By providing members with access to liquidity, rewards, and credit building, our easy-to-use tools and intuitive platforms give members the ability to have more control over their money and to take action toward achieving their financial ambitions.

So far, we’re well-loved by our members and proud to have helped millions of people unlock financial progress, whether they started a savings account, bought their first car or home, opened a business, or went to college. Every day, we’re inspired by our members’ dreams and successes, big and small. 

We’re uniting everyday people to unlock their financial progress—will you join us? 

*Chime partners with The Bancorp Bank and Stride Bank, N.A., Members FDIC, that power the bank accounts used by Chime Members.

What we offer

• 🏢 A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote
• 💻 Hybrid work perks, like UrbanSitter and Kinside for backup child, elder and/or pet care, as well as a subsidized commuter benefit
• 💰 Competitive salary based on experience
• ✨ 401k match plus great medical, dental, vision, life, and disability benefits
• 🏝 Generous vacation policy and company-wide Take Care of Yourself Days 
• 🫂 1% of your time off to support local community organizations of your choice
• 🧠 Mental health support with therapy and coaching through Modern Health
• 👶 16 weeks of paid parental leave for all parents and an additional 6-8 weeks for birthing parents
• 👪 Access to Maven, a family planning tool, with up to $10k in reimbursement for egg freezing, fertility treatments, adoption, and more.
• 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

#LI-Hybrid