About Cronos Europa
Cronos Europa is a leading IT and digital transformation partner dedicated exclusively to European Institutions and agencies, delivering mission‑critical solutions that shape Europe’s digital future. As part of the Cronos Group, one of the most innovative and fastest‑growing tech ecosystems in Europe, we benefit from a vast pool of expertise and cutting‑edge capabilities. With over 1,000 specialists across Belgium, Luxembourg, and the Netherlands, we combine deep institutional knowledge with strong engineering excellence to support long‑term, high‑impact EU programmes requiring reliability, scalability, and innovation.
About the role
At Cronos Europa, we support European Institutions and international organizations in delivering high-quality digital services that serve millions of users across Europe.
We are looking for a Web Operations Manager to oversee the governance, performance, and continuous improvement of large-scale web platforms. In this role, you will act as the key interface between business stakeholders, content teams, web developers, and project managers, ensuring that websites remain efficient, user-friendly, and aligned with business objectives.
The ideal candidate is a service-oriented, proactive professional with strong experience in web operations, content management systems, web analytics, and stakeholder management.
Service Delivery Model: Near Site
Freelance contract
Duration: 4 months
Starting date: 01/10/2026
Your Key Responsibilities
- Manage and coordinate the daily operations of web platforms and digital services.
- Gather, analyse, and document business requirements for website enhancements and new functionalities.
- Create, prioritize, and follow up on Jira tickets with development teams.
- Monitor website performance and recommend improvements based on data and user feedback.
- Produce regular web analytics reports and provide actionable insights to stakeholders.
- Ensure compliance with web governance, accessibility, security, and quality standards.
- Collaborate with business owners, content managers, developers, UX specialists, and project managers.
- Support website usability improvements and user experience optimization initiatives.
- Coordinate content publication activities and quality assurance processes.
- Contribute to incident management, troubleshooting, and operational support.
- Maintain clear documentation and promote best practices across web operations.
- Participate in Agile processes and support the successful delivery of digital projects.
Your Profile
- Bachelor's degree or equivalent professional experience in a relevant field.
- Minimum 5 years of experience in web operations, website management, digital platforms, or a similar role.
- Strong hands-on experience with Drupal, SharePoint, and content management systems.
- Good knowledge of Jira, Confluence, and Agile ways of working.
- Experience with web analytics tools and the ability to translate data into business recommendations.
- Solid understanding of website governance, content lifecycle management, accessibility, usability, and SEO principles.
- Excellent analytical, organizational, and problem-solving skills.
- Strong communication skills and ability to interact with both technical and non-technical stakeholders.
- Ability to work effectively in an international and multicultural environment.
- Excellent command of English; knowledge of French is considered an asset.
Why Cronos Europa ?
At Cronos Europa, you will be part of a dynamic team working on impactful digital projects within European Institutions and international organizations.
We offer:
- Exciting projects with a direct impact on European citizens and businesses.
- A collaborative and multicultural working environment.
- Opportunities to work with modern technologies and digital platforms.
- Continuous learning and professional development opportunities.
- A supportive culture that values expertise, innovation, and teamwork.
- The opportunity to contribute to the digital transformation of Europe.
Skills Required
- Bachelor's degree or equivalent professional experience in a relevant field
- Minimum 5 years of experience in web operations, website management, digital platforms, or a similar role
- Hands-on experience with Drupal, SharePoint, and content management systems
- Knowledge of Jira, Confluence, and Agile ways of working
- Experience with web analytics tools and translating data into business recommendations
- Understanding of website governance, content lifecycle management, accessibility, usability, and SEO principles
- Strong analytical, organizational, and problem-solving skills
- Strong communication skills and ability to interact with technical and non-technical stakeholders
- Ability to work effectively in an international and multicultural environment
- Excellent command of English
- Knowledge of French
What We Do
Cronos Europa is an IT and digital communications company uniquely dedicated to serving the European institutions, agencies and bodies. From the European Union to EUROCONTROL, we partner with a range of supranational and interinstitutional authorities. Our mission is to arm them with the tools they need to thrive in the digital age. Every aspect of our organisation is designed to complement their capabilities - from our people to our processes and our premises. Our brand combines the expertise of former companies Cronos International and C-Dev, with the creative skills of Inspiiro and the breadth of capabilities of the Cronos Group. Today, Cronos Europa employs over 1,000 people in offices across Belgium, Luxembourg and the Netherlands, serving institutions across diverse framework contracts. Cronos Europa is part of the Cronos Group, one of the largest IT service providers in the Benelux, employing over 8,000 people across 200 competence centres. By leveraging the Group’s resources, Cronos Europa can help clients extract value from new and emerging technologies, for everything from Artificial intelligence to Zg Quantum. For spontaneous applications: https://cronoseuropa.breezy.hr/p/7a64ee973c6701-spontaneous-application?state=published
