Position Summary:
With team members and customers in 39 countries around the globe, HostPapa is currently one of the fastest-growing web hosting companies with a wide range of products available. At its core, we provide individuals and small and medium-sized businesses with access to valuable tools and services critical to their online success, including a Website Builder service for making website creation an ultra-easy task for anyone. Tailored to meet every user's unique needs, our award-winning customer support, email, and cloud-based solutions keep HostPapa at the cutting edge of the web hosting industry and innovation by putting our customers first.
As a Customer Experience Specialist, you'll help customers solve web technology problems through phone, email/tickets, and live chat. You’ll be the go-to expert for troubleshooting website, email, and hosting issues, offering friendly and knowledgeable support that ensures every customer gets the help they need, fast and stress-free.
Schedule - All on Eastern Time (Toronto):
Saturday-Wednesday:
- 10:00 AM - 7:00 PM
Wednesday-Sunday:
- 10:00 AM - 7:00 PM
What you’ll do:
- Provide technical support via phone, email/tickets, and chat
- Resolve customers’ web technology issues by explaining web hosting components and offering clear, actionable guidance
- Troubleshoot and resolve advanced website and email issues
- Install, configure, maintain, and fix errors for content management systems like WordPress
- Explain DNS settings and web design tools in a way customers can understand
- Address and escalate pre-sales, sales, and billing inquiries as needed
- Schedule and conduct callbacks to ensure a smooth support experience
- Deliver an outstanding customer experience and help maintain high satisfaction levels
- Support Spanish-speaking customers in their preferred language
About you:
- Experience in a technical support or helpdesk role
- Strong troubleshooting skills, especially for websites and email systems
- Solid communication skills in English (written and verbal)
- Experience with web hosting platforms is a strong plus
- A customer service background or a related tech role is an asset
- Fluent in Spanish and English
What we offer:
- Work from anywhere - this is a remote opportunity
- A competitive salary that values you and your unique skill sets
- Career advancement & professional development opportunities to help you reach your full potential
- Flexible work arrangements to support work/life balance
About us:
At HostPapa, we’ve been committed to providing a complete array of enterprise-grade cloud services solutions to every business owner since 2006. These services, traditionally out of reach to smaller businesses, are offered in a one-stop shop, making it quick and easy for customers to select the services they need to grow. We back these offerings with 24/7 award‑winning customer support in four languages.
Our HostPapa family values diversity and inclusion. We have a friendly company culture built on trust and respect spanning the entire company. With the acquisition of several companies into our product portfolio within the past year, we’re growing at an incredible rate and have ample opportunities for career growth.
Come join our talented team of enthusiastic, hard-working, passionate, driven people engaged in meaningful, innovative work. We can’t wait to meet you!
HostPapa is an equal-opportunity employer committed to diversity and inclusion. As a multicultural organization, we encourage individual achievement and recognize the strength of our diverse team.
HostPapa is committed to providing accommodations for people with disabilities. If you require accommodation, please let us know, and we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.
It is anticipated that this position will be performed outside of Ontario.
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What We Do
About HostPapa
HostPapa is a privately-owned company headquartered in Burlington, Ontario. HostPapa also has locations in 11 other countries around the world. At HostPapa, we consider every one of our customers to be a part of our family. That's why our motto is "Let Papa take care of you!"
We understand that our customers' websites are important and that they need to be able to count on us to ensure that their service is not interrupted.
We have established a solid foundation to offer hosting solutions and cloud services for small and medium-sized businesses that are reliable, easy-to-use, and customer service-oriented, all for a low cost.
At HostPapa, we value our customers and recognize their need for outstanding customer service. We are not satisfied until our customers are!
With HostPapa you get:
Feature-rich hosting packages
Money-back guarantee
FREE domain registration
Uptime guarantees
Online knowledgebase / support
Help with using the tools / getting set up
Ecommerce capabilities
Free apps
With HostPapa you can depend on:
Dedicated customer service
Quality equipment
Maximum guaranteed uptime
Highly functional tools for administration
The leading feature set available
Secure and reliable backups
A solid and honest business partner
Careers at HostPapa
A career at HostPapa is fun, laid back, rewarding and challenging. We offer continuous learning and opportunities for career advancement. If you think you have the skill-set to work with us and love to work in a fast-paced environment, then HostPapa is definitely the place for you!
It is our goal at HostPapa to help our employees advance in their careers. By adopting an ongoing, hands-on learning environment, our employees are continuously growing and expanding their knowledge. We believe that employee education and training are essential, not only for our staff but also for our customers.
