This is a remote position.
Looking to take your career to the next level? Then this role is for you!
Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!
Profile Requirements:
- Web Development and Platform Experience: Demonstrated experience in web development, website maintenance, or digital platform administration, with the ability to troubleshoot common technical issues.
- Content Management and Technical Skills: Familiarity with content management systems (CMS), website administration, user account management, and basic web technologies such as HTML, CSS, and JavaScript.
- Technical Coordination: Ability to communicate effectively with developers, vendors, and nontechnical stakeholders, track issues, and coordinate timely resolutions.
- Security and Documentation: Understanding of user permissions, access controls, data security best practices, and the importance of maintaining accurate technical and operational documentation.
- Organization and Problem-Solving: Strong attention to detail, communication, time management, and problem-solving skills, with the ability to manage multiple platform support tasks in a digital-first, creator-focused environment.
- AI Tools and Automation: Practical experience using AI-powered tools to support website administration, content management, troubleshooting, workflow automation, and operational efficiency. Ability to leverage AI technologies to streamline repetitive tasks and improve productivity.
Core responsibilities:
- Website and Platform Support: Maintain day-to-day website and platform operations, monitor functionality, troubleshoot basic technical issues, and help ensure a smooth user experience.
- Content Administration: Upload, update, organize, and maintain website content, educational resources, membership information, creator profiles, event details, and other digital assets.
- User and Member Support: Assist with user and member account administration, access issues, platform navigation, and operational requests related to membership and creator services.
- Technical Issue Coordination: Identify, document, and escalate technical bugs, website errors, platform performance issues, and functionality concerns to the appropriate technical personnel.
- Vendor and Developer Coordination: Coordinate with external vendors, software providers, and developers to communicate requirements, track technical requests, follow up on fixes, and support platform improvements.
- Platform Documentation: Create and maintain documentation covering administrative procedures, platform workflows, troubleshooting steps, content management, and recurring operational tasks.
- Access-Controlled Administration: Manage authorized administrative activities, user permissions, account access, and platform settings in accordance with established security protocols and access controls.
- Platform Optimization and Operational Support: Assist with testing updates, verifying fixes, maintaining data accuracy, and improving platform workflows to support creator services, educational programs, live experiences, awards, and membership operations.
Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.
Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!
Skills Required
- Demonstrated experience in web development, website maintenance, or digital platform administration
- Ability to troubleshoot common technical issues
- Familiarity with content management systems and website administration
- Experience with user account management
- Basic knowledge of HTML, CSS, and JavaScript
- Ability to communicate with developers, vendors, and nontechnical stakeholders
- Understanding of user permissions, access controls, and data security best practices
- Ability to maintain accurate technical and operational documentation
- Strong attention to detail, communication, time management, and problem-solving skills
- Practical experience using AI-powered tools for website administration, content management, troubleshooting, workflow automation, and productivity
What We Do
Outsourcey is a premier remote staffing agency that connects businesses with exceptional offshore talent, offering flexible staffing solutions without long-term contracts to facilitate significant cost savings.
