At Exness, we are not just a leading trading broker—we’ve reimagined what it takes to be a leader. With 40M+ trades a day and 2,000+ people across 13 countries, we combine scale, care, and real tech to make trading better for 1M+ clients worldwide.
Recognised globally as a Best Place to Work, we’re a people-first company where long-term wins always matter more. As part of our team, you will shape the future of fintech with real technology, care, and purpose.
Why this role matters:
Develop and maintain the company's Help Centers using various web technologies and platforms, with a focus on Zendesk customization and administration. Ensure the smooth functioning and optimization of the Zendesk knowledge base. Manage and enhance the user experience on the Help Center, ensuring it aligns with the company's brand and provides a seamless browsing experience for visitors. Support internal teams by troubleshooting technical issues, resolving bugs, and providing technical assistance related to Zendesk and web development.
This is a freelance / remote project-base position.
What you'll actually do:
- Design, develop, and maintain the company's website using HTML, CSS, JavaScript, and other relevant web technologies.
- Customize and administer the Zendesk platform, specifically focusing on maintaining the knowledge base for clients.
- Collaborate with the marketing team to implement website updates, landing pages, and online campaigns.
- Optimize website performance and responsiveness for various devices and browsers.
- Monitor and analyze website metrics to identify areas for improvement and implement necessary changes.
- Ensure website security and data protection measures are in place, including SSL certificates and regular backups.
- Troubleshoot and resolve technical issues related to the website, Zendesk platform, and other web-based tools.
- Provide technical support and training to internal teams on Zendesk and website-related matters.
- Stay updated on the latest web development trends, best practices, and technologies to propose innovative solutions
- Proven experience as a web developer, with a focus on front-end development and Zendesk administration.
- Proficiency in HTML, CSS, JavaScript, and other relevant web technologies.
- Strong knowledge of Zendesk platform, including customization and knowledge base management.
- Familiarity with responsive web design principles and cross-browser compatibility.
- Experience with website optimization techniques to improve performance and user experience.
- Excellent problem-solving skills and ability to troubleshoot technical issues.
- Strong attention to detail and ability to work in a fast-paced environment.
- Effective communication skills and ability to collaborate with cross-functional teams.
- Familiarity with the forex industry or financial markets is a plus, but not required.
Curious about what working at Exness really looks like? Follow us on Instagram and LinkedIn.
We share the real Exness experience - our people, ideas, moments, and everything in between.
Please note: We occasionally amend or withdraw Exness jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Exness/Exness Group companies around the world. Exness Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Exness. Anyone who demands such a fee is not an authorized Exness representative and you are strongly advised to refuse any such demand.
At Exness, we're an equal opportunity employer where every individual is valued. No matter your race, color, religion, sex, national origin, sexual orientation, gender identity or disability, we welcome you. As an international fintech company, we embrace the richness of our diverse team, respecting each individual and promoting gender equality for all genders in our workforce.
Top Skills
What We Do
Exness Group is a global multi-asset broker that was founded in 2008 with the mission to reshape the online trading industry. We aim to maximize our client's potential when trading the markets by offering better-than-market conditions on currencies, crypto, stocks, indices, metals, and commodities.Our fresh scientific and ethical approach has resonated with traders around the world, and the company has gone from strength to strength, with trading volumes hitting new monthly records in 2023 at $3 trillion from an active client base of 414,502+We think business and act human. Our growing #ExnessFamily has more than 2,000 employees in offices located in Asia and Europe. Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. We are constantly expanding into new markets, and we're looking for a passionate team to help us grow. If you are looking for a new challenge and want to be a part of the future of online trading, please check out our open positions
